Helpdesk Administrator

Join Our Team as a Helpdesk Administrator!

Are you a proactive problem-solver with a passion for helping others? Do you thrive in a dynamic environment where your communication skills shine? If so, we have the perfect opportunity for you! Our client is seeking a dedicated Helpdesk Administrator to be the first point of contact for all service requests and enquiries.

What You'll Be Doing:

As a Helpdesk Administrator, your day-to-day responsibilities will include:

First Contact: Be the friendly voice on the phone and via email, receiving incoming service requests and telephone calls.
Attention to Detail: Ensure accuracy when logging requests and inputting details into our in-house system.
Effective Communication: Liaise effortlessly with colleagues and clients, providing updates and tracking requests until completion.
Dispatching Tasks: Sort and assign calls to engineers or sub-contractors based on their expertise and location.
Workload Management: Replan and reassign tasks as needed to meet demand efficiently.
Daily Planning: organise daily workloads and planned preventative maintenance (PPM) for engineers using our available systems.
Prioritisation: Identify urgent jobs and ensure prompt despatch of support to address immediate needs.
Continuous Improvement: Escalate complaints as necessary and contribute to initiatives that reduce customer complaints.
Data Analysis: Review job history and run reports to avoid duplication of tasks.
Invoicing: Raise invoices in line with established terms.

What We're Looking For:

To succeed in this role, you should have:

Previous experience in a similar Helpdesk or Administrative role.
An understanding of the facilities management business, or a willingness to learn.
Exceptional planning and organisational skills, with the ability to prioritise your workload effectively.
An excellent telephone manner and strong verbal and written communication skills.
Proficiency in MS Office, particularly Excel and Outlook.
Experience with Joblogic or similar applications is a plus!

If you're ready to take the next step in your career and bring your enthusiasm to our client's team, we want to hear from you! Apply now and be part of a company that values your contributions and fosters your professional growth.

Don't miss this chance to shine! Your future starts here!

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.