Fire Alarm Service Engineer

Fire Alarm Service Engineer – Static Site (Kent)

What You Will Do

Johnson Controls is hiring a Fire Alarm Service Engineer for a static on-site role at a major facility in Ashford, Kent. We are seeking a candidate with strong experience in fire alarm systems, along with a willingness to develop further in gas suppression technologies.

You will join a dedicated on-site team responsible for the servicing, preventative maintenance, routine servicing, fault-finding, and remedial works associated with site-wide fire detection, gas suppression, and passive/mechanical fire protection systems. Daily client interaction is required to ensure smooth operations, clear communication, and adherence to strict site safety and operational protocols.

Typical systems include:

· Conventional & addressable fire detection and alarm systems

· Networked systems and graphical interfaces

· Gas extinguishing systems (Argonite, CO₂, Inergen, Novec)

· Mechanical fire suppression equipment

You will take personal ownership of service delivery, quality, and safety, acting as a role model for best practice and advising the client on remedial actions and potential system upgrades.

What We Offer

· Competitive salary and commission scheme

· Overtime rates and door-to-door travel time

· Call-out rota payment

· Company vehicle, fuel card, and full PPE

· 25 days holiday plus bank holidays, with the option to purchase additional days

· Paid sick leave

· Matched pension contributions, life assurance, and employee assistance programme

· Discounts on high street brands and Johnson Controls security products

· Cycle-to-work scheme and employee referral scheme

· Access to business resource groups

· Extensive on-the-job and cross-training opportunities with outstanding resources

· Training on Johnson Controls values, systems, and products

· All equipment required to complete your work

· Long-term career development and progression pathways

· Supportive, collaborative team environment promoting work–life balance and wellbeing

How You Will Do It

· Service, maintain, and fault-find on fire detection and fire alarm systems

· Receive training and development in gas suppression and mechanical suppression systems

· Carry out integrity testing (training provided if required)

· Complete all service documentation accurately using an iPad and service software

· Liaise with the client to obtain permits to work and ensure compliance with site procedures

· Attend mandatory training and maintain required certifications

· Support occasional mechanical and passive fire protection tasks

· Participate in the on-call rota on a rotating weekly basis

· Identify, escalate, and report health and safety concerns promptly

· Conform to all QEHS regulations and contribute to a zero-harm workplace

· Sign onto RAMS, PPE requirements, toolbox talks, van audits, and accident investigations

· Take part in internal technical audits and continuous improvement activities

· Coach and support apprentices and new starters

· Act as a key link between the client and the Field Line Manager, ensuring clear communication of completed works and outstanding actions

· Represent Johnson Controls with professionalism, accountability, and inclusivity

What We Look For

Required

· Proven experience working with fire detection and fire alarm systems

· Experience within a service-focused business

· Good understanding of gas suppression systems and their maintenance

· Technical knowledge of fire legislation, standards, and associated field devices

· Integrity testing experience (or willingness to train)

· Excellent communication and customer service skills

· Strong IT literacy

· Full UK driving license

· Ability to work independently and as part of a team

· Willingness to travel for training

· Ability to participate in the out-of-hours callout rota

· Ability to pass enhanced security vetting (Disclosure Scotland, enhanced screening, high-security site checks)

Desirable

· Experience coaching or developing others

· Experience working on high-hazard or critical-infrastructure sites

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