Estates Helpdesk Officer - Arts Sector
- Act as first point of contact for Facilities requests via phone, email and CAFM
- Log reactive and planned work orders with accurate detail
- Monitor open tasks, chase updates, escalate delays
- Maintain clear communication with staff and contractors
- Ensure timely closure and high‑quality data entry
- Support improvements to CAFM processes and workflows
- Represent Facilities with professionalism and a customer‑focused approach
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