Housekeeping Office Coordinator - 02- Housekeeping

Job Details

Salary – £30,160

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

Nestled on the Greenwich Peninsula, attached to the O2, InterContinental London - The O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state-of-the-art conference and meeting rooms, including the UK's largest pillar-free ballroom.

A bit about what you will do...

The role of Housekeeping Office Coordinator is to coordinate housekeeping operations to ensure an efficient operation and to achieve the highest quality of cleanliness and guest satisfaction.

• Assist in managing the day-to-day activities of the housekeeping department.
• Schedule employees to ensure adequate coverage.
• Handle and maintain Lost and Found files and inquiries and follow up as needed
• Answer and document all calls into the housekeeping office
• Communicate and coordinate housekeeping work with related departments such as Front Office and Engineering
• Run and maintain boards, develop and maintain all housekeeping files.
• Ensure information properly communicated to Supervisors about arrivals, VIP’s, Traces, departures,
• priority rooms and guest service equipment and any other important information.
• Prepare weekly schedules as needed
• Maintain trace file and follow up as needed

More about you...

• Excellent communication and organisational skills.
• Strong attention to detail and ability to take initiative.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you will have an approachable, positive, and proactive manner.
• Experience in a similar role within a 5-star hotel is a significant advantage.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.