Data Tech Lead, CDMS

Join a digital first bank that’s powered by people.

Our technology team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world.

We are seeking a seasoned and strategic Data Technology Lead – Customer Data Mastering Service (CDMS) to lead the design, product management, planning and development, operation, and evolution of the bank’s global customer mastering platform. CDMS plays a foundational role in enabling a unified view of customers across all lines of business by managing a single global customer identifier and maintaining customer data as a trusted source of truth.

As part of the Data Asset and Provisioning Technology domain, this role is accountable for the full lifecycle of customer mastering – including data capture during prospecting and onboarding, lifecycle management, change monitoring using external data, and provisioning to consuming applications through Enterprise Data Assets (EDA), standard APIs, and event-driven integrations.

This is a high-impact leadership role interfacing across business, technology, CDO, and regulatory stakeholders to ensure timely, accurate, and compliant customer data management at global scale.

Job Requirements:

• Lead the global strategy and technology platform delivery for Customer Data Mastering Services (CDMS).
• Ensure creation and ongoing management of the global customer identifier during onboarding and throughout the customer lifecycle.
• Design and govern data mastering rules, identity resolution logic, and golden record formation to establish a consistent, high-quality customer truth.
• Deliver platform capabilities for customer data change monitoring using internal and external data sources (e.g., bureaus, sanctions, watchlists).
• Oversee provisioning of mastered customer data to consuming systems through standardized APIs, EDAs, and event-based patterns.
• Ensure platform scalability, resilience, and compliance across global markets, adhering to data localization and privacy regulations.
• Partner with KYC, onboarding, digital, CDO, and risk stakeholders to meet critical business and regulatory use cases.
• Embed data governance, metadata management, lineage, and control mechanisms to support audits, lineage, and data usage transparency.
• Drive architectural modernization, automation, and cloud-readiness of the CDMS platform.
• Lead one end to end team or product managers, analysts, engineering and design teams along with vendor partners to create, maintain and deliver on roadmap priorities with agility, security, and operational discipline.
• Represent CDMS in enterprise forums, data councils, and regulatory reviews where customer data mastering is a focus.

Qualification and Skills:

• Experience in platform product management, data engineering, platform development, or enterprise technology roles, preferably within customer or identity data domains.
• Strong expertise in customer data mastering, identity resolution, golden record management, and integration frameworks.
• Practical experience of designing master data solutions, particularly around non-functional, data entitlement and auditing requirements.
• Deep understanding of enterprise data architecture, API platforms, event-driven systems, and metadata-driven design.
• Hands-on experience with data service design (APIs, e.g. REST and event messaging), and data quality tooling.
• Familiarity with data privacy, localization, and regulatory frameworks relevant to customer data (e.g., GDPR, FATCA, KYC/CDD regulations).
• Experience of solving the challenge of global solutions in a complex data residency environment.
• Proven ability to lead global teams and deliver complex platforms that serve multiple lines of business and regions.
• Track record of delivering business-aligned solutions using data that support customer lifecycle, onboarding, and risk management processes.

This role is based in London.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. 

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500