Reservations Agent

Company Description

We’re looking for a Reservations Agent to provide brilliant & genuinely helpful customer service for every guest looking to stay in our London Hoxton hotels.

London is where it all began for Hox, and our four sites; The Hoxton, Shoreditch, Holborn, Southwark and Shepherd’s Bush embody the Hoxton mood perfectly. Set across a series of lively, interesting city neighbourhoods, our London hotels are packed with individual design vibes; whether we’re reviving existing buildings or creating exciting new spaces.

Job Description

What you’ll do…

• Manage new and existing individual rooms reservations through telephone, email and website reservations
• Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded
• Keep an eye on our booking channels
• Maximise revenue and identify sales opportunities
• Work with corporate clients/bookers and agents
• Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded.
• Communicate with the Front Office Team or Restaurants Teams to facilitate the guests’ stay
• Step in for the Reservations Supervisor or Manager when needed

Qualifications

What we're looking for...

• A previous experience in hotel reservations is preferred but not mandatory – it’s all about how you contribute to the team! We can teach you everything you need to know about the world of hotel reservations
• Proficiency in another language is a plus (French, Spanish, Italian, Dutch)
• You’re great with computers and on the phone
• Since we’re opening in several exciting places, speaking additional lingos is an advantage
• You’re looking for a place where you can be you; no clones in suits here
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
• You’re not precious. We leave our egos at the door and help get shit done
• You’re up for doing things differently and trying (almost) everything once
• If we got stuck in a lift together we’d have a good time and share a few laughs
• You want to be part of a team that works hard, supports each other and has fun along the way

Additional Information

What's in it for you...

• Competitive salary
• 28 days holidays (inclusive of bank holidays), pension, and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
• Treat yourself once in a while with lots of retail & hospitality perks through our partners
• Enjoy a free night at The Hoxton and a meal for two when you first start with us
• Goes without saying, but we’ll feed you during your shift
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Extra time off to volunteer with one of our partner charities
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.