Specialist

Job Description:

AI Solutions Specialist

The AI Solutions Specialist is a key technical leader within the Pre-sales function, driving the design and delivery of enterprise-scale AI and CX solutions. You will act as a trusted advisor to clients, leading discovery workshops, validating architectures, and translating AI capability into measurable business outcomes. This role combines deep technical expertise with strong commercial acumen and executive-level presentation skills, making you central to the company’s success in competitive sales cycles.

Key Responsibilities

• Lead discovery sessions with enterprise clients to uncover opportunities and map AI to business needs.
• Design and validate end-to-end AI and automation architectures, ensuring scalability, resilience, and security.
• Own technical & operational service responses for proposals, RFPs, and pitches, ensuring clarity and credibility.
• Deliver engaging demonstrations and presentations that showcase ROI and competitive advantage.
• Act as an AI authority during sales cycles, influencing deal strategy and client positioning.
• Partner with Solution Engineers on proofs-of-concept and demos under time-sensitive conditions.
• Provide customer and market insights to inform the company’s product and proposition roadmap.
• Mentor junior and associate colleagues, building capability across the Presales team.

Skills, Knowledge and Expertise

• Expert-level knowledge of Conversational AI, Generative AI, Agentic AI, and automation frameworks.
• Deep understanding of CCaaS/contact centre operations and digital CX transformation.
• Awareness of security, compliance, and integration considerations in enterprise deployments.
• Commercial and financial awareness, including ROI modelling and TCO analysis.
• Strong understanding of the competitive landscape in AI/CX.
• Proven ability to translate complex architectures and organisational challenges into clear, measurable business outcomes.
• Confidence engaging with senior stakeholders, including C-level executives.
• Strong influencing and negotiation skills within competitive sales cycles.
• Ability to balance technical depth with commercial positioning.
• Leadership skills to guide junior team members, drive AI enablement through their immediate Specialist team, and collaborate across functions.
• Resilience and adaptability in fast-moving, high-pressure environments.

Technologies

• AI/Automation: Conversational AI platforms, Generative AI models (LLMs), Agentic AI frameworks, RPA tools.
• CCaaS: Genesys, Avaya, NICE, Five9, Amazon Connect.
• Cloud platforms: AWS, Azure, Google Cloud.
• Integration: APIs, microservices, middleware.
• Data: Advanced analytics, reporting, and modelling tools.

Qualifications

• Significant experience in Presales, Solutions Consulting, or Technical Architecture.
• Proven track record in delivering AI-enabled CX transformation projects.
• Bachelor’s or Master’s degree in Computer Science, AI, Engineering, or related discipline (preferred).

Preferred / Advantageous Certifications

• Advanced cloud certifications (AWS Solutions Architect, Azure AI Engineer Associate, GCP AI/ML Engineer).
• Vendor-specific CX/CCaaS certifications (Genesys Cloud, Amazon Connect).
• Specialist AI/ML certifications (TensorFlow, Hugging Face, OpenAI, or equivalent).

Benefits

This is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in a growing company.

Benefits may include:

• Pension Scheme
• Remote/Flexible work
• Life insurance
• Private health and dental care
• Cycle to work
• 28 days paid holiday a year (including three company days)
• LinkedIn Learning
• Plus many more! (Benefits are dependent on your base location.)

Think you’re a fit? Apply now or reach out directly at [email protected] .

AI Solutions Specialist

The AI Solutions Specialist is a key technical leader within the Pre-sales function, driving the design and delivery of enterprise-scale AI and CX solutions. You will act as a trusted advisor to clients, leading discovery workshops, validating architectures, and translating AI capability into measurable business outcomes. This role combines deep technical expertise with strong commercial acumen and executive-level presentation skills, making you central to the company’s success in competitive sales cycles.

Key Responsibilities

• Lead discovery sessions with enterprise clients to uncover opportunities and map AI to business needs.
• Design and validate end-to-end AI and automation architectures, ensuring scalability, resilience, and security.
• Own technical & operational service responses for proposals, RFPs, and pitches, ensuring clarity and credibility.
• Deliver engaging demonstrations and presentations that showcase ROI and competitive advantage.
• Act as an AI authority during sales cycles, influencing deal strategy and client positioning.
• Partner with Solution Engineers on proofs-of-concept and demos under time-sensitive conditions.
• Provide customer and market insights to inform the company’s product and proposition roadmap.
• Mentor junior and associate colleagues, building capability across the Presales team.

Skills, Knowledge and Expertise

• Expert-level knowledge of Conversational AI, Generative AI, Agentic AI, and automation frameworks.
• Deep understanding of CCaaS/contact centre operations and digital CX transformation.
• Awareness of security, compliance, and integration considerations in enterprise deployments.
• Commercial and financial awareness, including ROI modelling and TCO analysis.
• Strong understanding of the competitive landscape in AI/CX.
• Proven ability to translate complex architectures and organisational challenges into clear, measurable business outcomes.
• Confidence engaging with senior stakeholders, including C-level executives.
• Strong influencing and negotiation skills within competitive sales cycles.
• Ability to balance technical depth with commercial positioning.
• Leadership skills to guide junior team members, drive AI enablement through their immediate Specialist team, and collaborate across functions.
• Resilience and adaptability in fast-moving, high-pressure environments.

Technologies

• AI/Automation: Conversational AI platforms, Generative AI models (LLMs), Agentic AI frameworks, RPA tools.
• CCaaS: Genesys, Avaya, NICE, Five9, Amazon Connect.
• Cloud platforms: AWS, Azure, Google Cloud.
• Integration: APIs, microservices, middleware.
• Data: Advanced analytics, reporting, and modelling tools.

Qualifications

• Significant experience in Presales, Solutions Consulting, or Technical Architecture.
• Proven track record in delivering AI-enabled CX transformation projects.
• Bachelor’s or Master’s degree in Computer Science, AI, Engineering, or related discipline (preferred).

Preferred / Advantageous Certifications

• Advanced cloud certifications (AWS Solutions Architect, Azure AI Engineer Associate, GCP AI/ML Engineer).
• Vendor-specific CX/CCaaS certifications (Genesys Cloud, Amazon Connect).
• Specialist AI/ML certifications (TensorFlow, Hugging Face, OpenAI, or equivalent).

Benefits

This is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in a growing company.

Benefits may include:

• Pension Scheme
• Remote/Flexible work
• Life insurance
• Private health and dental care
• Cycle to work
• 28 days paid holiday a year (including three company days)
• LinkedIn Learning
• Plus many more! (Benefits are dependent on your base location.)

Think you’re a fit? Apply now or reach out directly at [email protected] .