Council Tax Assistant G4

Job Category : Revenue & Benefits
Location : London Borough of Havering
Hours Per Week : 35.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:30
Salary: £11.92

Job Purpose:
⦁ To administer and process information received from the public, outside agencies and internal departments in respect of the billing and collection of Council Tax, miscellaneous income and mortgages.
To administer all appellant proposals received from the Valuation Officer and to advise the Valuation Office of all alterations to properties within the Borough that may affect the rateable value or the property band.
Specific Responsibilities

1. Assist Maintain an in depth knowledge of Revenues computer systems and procedures.
2. Set up, interrogate, revise and amend computer records covering all areas within revenue services.
3. Keyboard and pc computer competence in an office environment.
4. Undertake training when required. Familiarity with updates contained in new releases and updates on the Revenue Computer system. Incorporate these in day to day use of the system.
5. Be fully competent with the Revenue Computer system and use to update records.
6. Be fully conversant with internal procedures and current working practices.
7. Literate, accurate and numerate with a methodical approach and attention to detail.
8. Maintain accurate Management Information and/or statistics as requested.
9. Ability to work well with others to achieve team and personal targets and service objectives.
10. Process work within respective regulations and time scales.
11. Deal with queries, requests for information and advice as required
12. Assist customers effectively, assertively and politely with an absolute commitment to confidentiality at all times.
13. Ability to communicate and liaise with other departments and organisations in relation to Council Tax & Benefits Services in writing and over the telephone.
14. Monitor payment performance of accounts and investigate/ determine appropriate action where necessary to recover outstanding debts and arrears.
15. Make pro-active telephone calls and agree payment arrangements with customers and provide written confirmation.