Assistant Business Manager Selfridges w1 - Hermès Parfums & Beauté
- Working alongside the Counter Business Manager to deliver the retail sales targets, and KPIs set out through strong leadership, leading by your own example, motivating the store team to promote Hermès, implementing local service initiatives and marketing activity to engage customers and building a healthy customer database.
- Build and maintain strong relationships with store management and partner retail colleagues to gain support, establish opportunities and achieve targets in line with company expectations.
- Act as a brand ambassador demonstrating the Hermès pillars of expertise, generosity, simplicity, surprise and bespoke. Ensuring effective communication, behaviour and actions both internally and externally.
- Demonstrate exceptional personal and team service levels, reflecting the company guidelines and a bespoke approach. Pro-active to feedback from the service excellence programme, acknowledging team success, addressing challenges and creating a clear plan of action to improve results.
- Contribute to quarterly business plans in line with retail targets, marketing calendars and launches, including specific targets and activations for key launches.
- Operational processes, housekeeping and visual merchandising standards to be best in class, reflecting their importance as part of the customer experience.
- Ensure delivery of retail sales targets and KPIs, contribute to coaching and developing the team and providing consistent informal feedback through daily conversations, team briefs, 1-2-1s and monthly catch ups.
- Effective, collaborative management of staff from partner agencies and monitoring of instore sales performance.
- Respect business budgets for staffing, overtime, POSM supplies, expenses and other expenditure linked to your account or team.
- Experience in managing beauty consultants
- Ability to lead and develop effective, high performing teams.
- Results driven and commercially articulate, delivering strong reports which reflect KPIs, productivity, trading conditions, demographic of customers, anecdotal feedback, retail activations, customer recruitment and business building initiatives.
- Ability to be both proactive and reactive as required, with an agile mindset.
- Proven negotiation and influencing skills to gain support from partner retailers and team in delivering business plans and objectives.
- Makeup and fragrance training preferred.
- Strong communication skills - in person, digitally and remotely. Ability to define targets and goals with your team, articulate them and review performance with your team.
- Strong organizational skills and ability to flex to the changing business and market needs, with a positive and progressive approach.
- Competent IT skills (Outlook and MS Office)
- Confident and articulate, with an ability to liaise with stakeholders across all levels
- Self-aware and self motivated
- Ability to manage frustrations and resolve challenges in a considered and time-sensitive way.
- Work to high standards and leads by example.
- Generous in sharing information, insights and knowledge, as well as being driven to keep up to date with industry trends.
- Immaculate presentation standards, reflecting a luxury brand and aspirational grooming.
- One team mentality, contributing to a collaborative, innovative and special Hermès Parfums GB family.
Recommended Jobs
Commercial Pipe Fitter
Commercial Pipe Fitter needed in London Commercial Pipe fitter £45,000 salary for the right candidate London and Surrounding Areas Must have Plumbing NVQ Must have prior demonstrable experien…
Business Development Representative - German Speaker
Botify’s leading agentic AI search technology and seasoned experts ensure every brand has the power to be found, both in traditional and AI search. With one powerful platform, brands achieve visibili…
CRM Brand Specialist
We are looking for a CRM Brand Specialist to join our Digital team here at Harrods. This new position in the team and will be essential in unlocking and supporting major growth potential with our Par…
EYFS Teaching Assistant- Great School - Westminster
EYFS Teaching Assistant– Fantastic School – Westminster EYFS Teaching Assistant required to work on a full-time, permanent position Ofsted rated GOOD mixed school based near Westminster EYFS…
Team Member - Surrey Quays Concession (N94154)
SHIFTS YOU ARE APPLYING FOR: 11.50hrs p/w; Mon 16:00 - 19:00; Tue 13:15 - 19:00; Wed 09:00 - 12:00 Working as part of a fast-paced store team, your top priority will be to offer outstanding servi…
Quantity Surveyor - Social Housing
Quantity Surveyor – Passive Fire Protection/Social Housing &##128205; Location: Office-based – Bexley, South East London (with site visits across London & SE) &##128183; Salary: £60,000 – £75,000 …
Senior Marketing Manager
Senior Marketing Manager 📍 Location: Central London (4 days in office, 1 day WFH) 💰 +£70,000 salary DOE plus attractive equity opportunity 🙌 Full-time 👤 Hiring Manager: Lucy Squires, B…
Property Services Technical Administrator
Property Services Administrator Are you inspired by working within a dynamic, people-orientated organisation that focuses on exceptional standards within Property Services? Would working for an…
Senior Fabric Manager, Womenswear
What’s the role about? As Senior Fabric Manager, you will take a leading role in driving fabric innovation, development, and sustainability across our collections. This position is key in shaping f…
Year 5 Teacher
Year 5 Teacher - Southwark Are you passionate about inspiring Year 5 learners to reach their full potential? Reeson Education are pleased to partner with a fantastic Southwark school looking to ap…