CONCIERGE

CONCIERGE

Concierge, London

City of London Up to £31,500 incl service charge + commission opportunities Full time

Our concierge team are positioned in the heart of our stunning ground floor lobby and are the focal point for our guests when they want to plan the perfect experience at The Ned or the surrounding area. Surrounded by our F&B venues and with live music every day, it’s a great place to work with a unique, vibrant atmosphere

Do you want to join one of the best places to work in hospitality?

What’s the role?

Concierge

About The Ned:

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.

The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club - a private members’ space, gym and rooftop - alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 250 hotel bedrooms.

Reporting into the Head Concierge and as a key part of our hotel team you will:

• Be the first point of contact for guest queries, helping them to plan and book the perfect itineraries for their visit
• Have exceptional knowledge and passion for all that The Ned has to offer, so you can make thoughtful and genuine recommendations
• Liaise with all departments in The Ned to assist our guests in getting the reservations they need to make their stay memorable
• Keep yourself up to date with the best that London has to offer, recommending and booking the best experiences for our guests, and securing behind the scenes tickets for an exceptional time
• Collaborate with and support the door people and luggage porters as they assist our hotel guests with arrivals and departures
• Build rapport with regular guests over time, learning their preferences and what makes for an amazing experience

What you can bring to the role:

• As the first point of contact for guests eager to plan the perfect experience, you’ll have a bright personality and genuine warmth with a passion for outstanding hospitality
• All round knowledge of what London has to offer is essential to excel in this role, allowing you to plan memorable days out perfect for each guest
• This role will always be highly visible on the ground floor, so a high standard of personal presentation and a welcoming vibe is non-negotiable
• We’d like it if you had a membership of Les Clefs d’Or, but it is not essential

What The Ned can give you:

• Salary of up to £31,500/year (including service charge)
• Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast
• Exclusive rates at The Ned for staying and eating for you, your family and friends
• Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping and cinema discounts
• Your birthday off, after a year of service and more holiday after five years of service
• Paid volunteer day
• Refer a friend scheme
• Regular social events, including an annual pool party
• Employee assistance program – 24/7 advice and support
• Reward and recognition initiatives

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.

All candidates must the right to work in the UK to be considered for this role.

Apply today and join us as a concierge

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