Operations Analyst

About the role

We are seeking an experienced Operations Analyst to play a key role in optimising business processes, improve operational efficiency, and support data-driven decision-making.

You will play a key role in driving operational excellence, fostering a culture of continuous improvement, and ensuring our operational strategies align with our business goals. 

The ideal candidate will posses strong analytical skills, excellent problem-solving abilities, and a keen eye for operational detail.

What you'll get up to:

• Take ownership of key operational processes, ensuring they are executed efficiently, accurately, and in compliance with all relevant regulations.

• Act as the subject matter expert for specific workflows, providing guidance and support to other team members.

• Serve as a HubSpot power user, actively administering and optimising workflows, automation, and reporting to enhance operational efficiency.

• Collaborate with teams to ensure seamless HubSpot integration and effective utilisation across all operational touch points.

• Drive data hygiene and integrity within HubSpot, ensuring accurate and reliable data for reporting and decision-making.

• Proactively analyse operational data and KPIs to identify bottlenecks and opportunities for improvement.

• Lead small-scale process improvement initiatives from conception to implementation, with a focus on delivering tangible benefits.

• Help foster a culture of continuous improvement within the operations team.

• Work closely with cross-functional teams, acting as a key point of contact for operational queries and escalations.

• Collaborate with the Operations Lead to align team activities with broader business goals.

About you:

• Minimum of 3-5 years of experience in an operational role within the UK insurance industry.

• Proven experience as a HubSpot user or administrator, with a strong understanding of its CRM, Service Hub, and workflow automation capabilities.

• Solid understanding of the UK insurance market, including regulatory requirements (e.g., FCA rules).

• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.

• Excellent communication and interpersonal skills, with the ability to work effectively with various teams and stakeholders.

• Highly organised, meticulous, and capable of managing multiple priorities in a dynamic environment.

In return, we offer you:

• A competitive salary and the ability to grow your career
• 25 days holiday - so there’s plenty of time for work, rest and play
• Hybrid way of working for the perfect work / life balance
• Vitality private health and dental insurance
• Added benefits including competitive pension and salary sacrifice
• Access to financial wellbeing platform Mintago
• Full access to Spill , our mental health platform
• Cycle to work scheme
• Fun and modern office environment with regular team social events
• City of London location