Head of Operations - Venus

About the role

Responsible for leading the Venus Operations Team to ensure all sites operate in a healthy, safe, and legally compliant manner. This role is pivotal in delivering exceptional customer satisfaction and achieving budgeted sales and profit targets. The successful candidate will foster a collaborative team environment, support integration with Booker, and ensure Venus delivers industry-leading choice, price, and service compared to on-trade competitors.

Main Responsibilities

• Lead the operational strategy and efficiency agenda, aligning with the Venus plan and cascading plans effectively to site teams (Key Objectives – HSL, Deliver Sales and profit budget, customer satisfaction and transformation plan actions).
• Drive best practices across all sites to enhance customer satisfaction and identify growth opportunities with both new and existing customers.
• Develop a deep understanding of our customers, their needs, motivations, and alternatives and ensure the Operational teams are aligned to that.
• Optimise resource utilisation to maximise sales and profitability, while driving operational efficiencies (taking the best from Booker to make Venus better)
• Leverage technology to enhance collaboration, streamline operations, and improve customer engagement.
• Cultivate an open, empowering culture that motivates teams, encourages innovation, and supports high performance.
• Build and maintain a strong diverse talent pipeline, ensuring robust training and development across all sites.
• Ensure all sites maintain the highest standards of health and safety, proactively identifying and addressing hazards.
• Promote a values-driven culture that aligns with Booker’s ethos of being ‘A Place to Get On’.
• Uphold the Business Code of Conduct, always acting with integrity and due diligence.

You will need

Operational skills relevant for this job

• Successful career to date with a core skill set around leading (leaders) and building a successful team
• Exceptional coaching capability, with a best-in-class motivational style and a people/customer – focused mind set
• Strong, empathetic team leadership experience and a proven developer of talent, an effective coach and an inspiring leader
• Commercial knowhow and data literate
• Exceptional communication & stakeholder management
• Ability to deliver systems and process transformation

Experience relevant for this job:

• Ability to make commercially robust decisions to maximise customer satisfaction and cash profit
• Experience of being outward looking, bringing together data and innovation from internal and external sources to meet the needs of customers
• Strong intellectual capability, supported by exceptional levels of emotional intelligence, judgement and empathy
• Positive in nature, but driven to exceed performance expectations
• Resilience and the ability to manage multiple priorities

What's in it for you

• Employee discounts after 3 months, such as:
• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• A Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.