Events Senior Supervisor

Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Hospitality Supervisor to join our team and provide outstanding refreshment services every day to clients who want to create an inspiring and rewarding work environment for their people. To support the Area Retail Manager by maintaining an onsite overview of the Retail Operations at our client’s site. To manage the day-to-day Operations on site, to manage all stock ordering and replenishment routines, cleanliness and health & safety standards whilst providing excellent customer service.

About Selecta

Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.

Overview Join a high‑performing Conference Centre team supporting our client’s flagship regional headquarters at Canary Wharf and Blackfriars. As Events Supervisor, you will lead a team of four Monday to Friday in state‑of‑the‑art conference facilities, shaping a best‑in‑class customer journey and experience at every touchpoint. You and your team will be led by the on‑site management team, ensuring alignment with firm standards and ways of working. This role offers broad exposure, and continuous development.

Purpose of the Role You will ensure the seamless delivery of meetings and events by orchestrating people, processes, and details to create consistent, high‑quality service. Partnering closely with the client’s Conference Centre senior leadership team and operating under the guidance of the JPMorganChase on‑site management team, you will:

• Direct daily operations and set service standards that delight customers and elevate the end‑to‑end experience.
• Lead, coach, and develop your team to perform with precision, warmth, and professionalism.
• Anticipate client needs, manage expectations, and continuously improve processes to enhance quality and efficiency.

Key Responsibilities Customer Journey & Service Excellence

• Own the customer journey ensuring frictionless, timely, and thoughtful interactions at every stage.
• Maintain impeccable standards for food and beverage quality, presentation, and service, with a relentless focus on detail and consistency.
• Proactively review event specs and room setups; verify AV, signage, dietary needs, and allergen information; and conduct pre‑event checks to prevent issues.
• Gather feedback, analyse service metrics, and implement improvements that enhance satisfaction and repeat usage.

Operational Leadership

• Split your time effectively across Canary Wharf and Blackfriars to support live operations, attend planning meetings, and provide on‑site guidance.
• Oversee opening/closing, ordering, stock control, and inventory counts; ensure accurate menus and allergen disclosures are available daily and monthly.
• Resource planning to meet demand spikes and cover holidays/sickness, ensuring adequate service levels at all times.
• Monitor market trends across B&I, five‑star hospitality, and conferencing; translate findings into practical enhancements to products and service.

Team Development

• Lead a team of four with clear goals, daily huddles, and post‑event debriefs; celebrate wins and coach for continuous improvement.
• Deliver training in customer service, food safety, allergens, and SOPs; cross‑train to build bench strength and ensure coverage.
• Foster a culture of accountability, inclusion, and respect, where everyone takes ownership for details and the customer experience.
• Work closely with and be developed by the JPMorganChase on‑site management team through feedback, mentorship, and shared best practices.

Quality, Safety & Compliance

• Uphold the highest hygiene and food‑handling standards; ensure compliance with all policies, audits, and health & safety regulations.
• Maintain accurate records for inventory, incidents, and compliance checks; escalate and resolve issues promptly and transparently.

Partnership & Communication

• Serve as a credible point of contact for clients and internal stakeholders; communicate clearly, concisely, and professionally in a corporate environment.
• Collaborate across teams and regions to share best practices and align on brand standards and service innovations, under the leadership of the JPMorganChase on‑site management team.

What You’ll Bring

• Proven supervisory experience in conferencing, events, corporate hospitality, hotels, or premium front‑of‑house settings.
• A “stickler for detail” mindset with exceptionally high standards for service delivery, presentation, and cleanliness.
• Strong organisational skills: adept at rota management, resource planning, and live event oversight across multiple sites.
• Excellent communication and interpersonal skills; calm under pressure and solutions‑oriented.
• Experience running hospitality teams for small and large corporate events is advantageous.
• Right to work: resident in the UK with the necessary documentation.

Our Values in Action

• Client Focus: We put the customer first, anticipating needs and delivering a seamless experience with care and precision.
• Teamwork: We collaborate, share knowledge, and elevate each other to achieve outstanding results.
• Integrity: We act with transparency, respect, and accountability in every interaction.
• Excellence: We pursue continuous improvement, measure what matters, and never compromise on quality.

Day in the Life

• Start of day: You arrive at Canary Wharf, review the day’s bookings, and run a pre-open floor check—room layouts, AV readiness, signage placement, and allergen documentation. You open with a focused team huddle: priorities, service cues, and any VIP notes.
• Morning events: The first host arrives early with a last-minute agenda change. You adjust seating, alert AV, and refresh signage within minutes. You welcome attendees with a warm, professional tone, circulating to spot micro-details—cup placements, table spacing, temperature, and lighting.
• Service peak: Lunch service begins. You’re visible but unobtrusive—checking pacing, clearing points, and presentation. A guest raises a complex allergen query; you confidently walk them through ingredients and alternatives, keeping service flowing and the guest reassured.
• Operational backbone: With events running smoothly, you update stock orders, reconcile a small inventory variance, and finalise tomorrow’s rota. You meet briefly with the JPMorganChase on-site management team to review standards, align on a high-profile meeting, and share quick wins.
• Continuous improvement: You trial a new conference break concept inspired by five-star hospitality. After service, you gather instant feedback from the host and your team and note two actionable tweaks for next week.
• Evening event support: You transition to an after-hours executive reception. You confirm the revised floor plan, test lapel mics for speakers, and align with security on guest flow. Candlelights, glassware, and canapés are checked for consistency; a last-minute VIP dietary request is handled with a labelled alternative. You brief the evening team on service cues, monitor pacing between remarks and service rounds, and capture quick feedback from the host before close.
• End of day: You complete closing checks, sign off hygiene logs, and capture the day’s learnings in a short debrief—recognising a team member who went the extra mile and agreeing one process improvement for the next event cycle.

Requirements

• Team management within a similar environment, motivating your team to deliver excellence in customer service
• Maintain a high standard of hygiene in respect of premises, staff and food handling
• Strong experience of budgetary planning and financial management of the departments budget
• A Management/ supervisory background working in luxury hospitality/hotels/restaurants OR smart front-desks/ receptions OR corporate conferencing or events is highly transferable
• Exposure to Running hospitality teams for small and large corporate events desirable, but not essential
• Team-player - collaborates across teams to leverage expertise and services
• Stickler for detail with exceptionally high standards related to service and cleanliness
• Confident with good communication skills
• Must be resident in the UK with the necessary right to work documentation

Benefits

• 25 days holiday per annum + bank holidays
• Health Cash Plan
• Life assurance of 2x annual salary
• Competitive pay rates – above market in most locations
• Statutory pension scheme
• 5 weeks paid sick leave
• Clear development pathways and career progression opportunities

Applicants must have the right to work in the UK on a permanent basis and will be required to provide proof if invited to interview.

Selecta is committed to equal opportunities, diversity, and inclusion. We welcome applications from all backgrounds and will support any reasonable adjustments during the recruitment process .