Head of Provider Performance and Development
- Proven track record of leading successful improvement initiatives across healthcare networks
- Experience in cross-functional leadership across clinical, commercial, and operational teams
- Experience in data analysis and contractual development within the PMI/private healthcare sector
- Drive the development and carrying out of our provider performance framework. This will start with Secondary Care and expanding into Everyday Care, ensuring alignment with business needs and member outcomes
- Support the Commercial Medical Director in delivering strategic initiatives that improve provider utilisation, drive value, and inform broader commercial and clinical strategy
- Own the governance framework for provider performance. This is from design and implementation to monitoring and continuous improvement — ensuring robust oversight and accountability across all provider interactions
- Analyse provider performance data to assess value, cost-effectiveness, and quality, using insights to inform strategic judgements including provider selection, pivoting, and partnership development
- Establish and maintain centralised reporting mechanisms, including non-clinical incidents and SUIs, to support transparency, learning, and continuous improvement across the provider network
- Drive innovation in provider evaluation, using data-led insights to shape commercial partnerships and improve member outcomes across both Everyday Care and Secondary Care
- Lead strategic development processes, from stakeholder engagement and market analysis to implementation and transition to BAU, ensuring initiatives are delivered with precision and impact
- Develop and maintain procurement and contractual standards, working in partnership with legal and clinical teams to ensure agreements meet business, regulatory, and member needs
- Deliver actionable insights across the organisation, tailoring data outputs to stakeholder needs and developing live tools and models to support decision-making and cost management
- Support clinical policy teams in evaluating provider performance, driving clinical engagement and ensuring service delivery meets expected standards
- Previous experience (>2 years) of strategic management at a senior level
- Experience of procurement and contractual development. within a PMI/Healthcare environment
- Previous experience of leading functions from both a people and strategy perspective
- Track record of fronting successful change initiatives/projects/programmes
- Experience in engaging with and influencing internal and external organisations at all levels
- Bonus Schemes – A bonus that regularly rewards you for your performance
- A pension of up to 12%– We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance – With its own set of rewards and benefits
- Life Assurance – Four times annual salary
- Help you to be the healthiest you’ve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
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