Propositions Manager

Job Type:

Build a brilliant future with Hiscox

About Hiscox UK

Don’t assume you’ll be working for another insurance ‘suit’ at any old insurance firm. Obviously we do ‘do’ insurance but we like to think we are in the category but not of it.

Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. As one of the most entrepreneurial and nimble businesses in the sector, we prefer to focus on those parts of the industry which are more difficult and more unusual. It’s a successful approach and one that’s seen us grow into a highly profitable FTSE 250 business with a brand that is the envy of the industry.

We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous, as well as the most innovative technology businesses. Our customers are diverse and unique but united by our ability to provide specialist insurance that right for them, with a service that goes above and beyond.

The Team

At Hiscox we believe our success relies on 3 things; Great People, a Great Brand, Great Underwriting.

The Hiscox brand and proposition has always stood apart from its competitors.

Marketing plays a critical role; driving the brand and customer proposition, making Hiscox stand out from our competitors, and ultimately driving profitable growth. With ambitious plans to expand our business, Hiscox needs ambitious, courageous people with a restless spirit

The Role

Hiscox UK is looking for a self-starter Propositions Manager who will design and deliver new products, propositions and sector opportunities for SMEs. This role will understand the market in great depth, to take an ‘outside in’ approach to set the agenda to develop new propositions that will drive material growth. They will challenge the status quo to think of ideas that have not previously been considered, and to drive real innovation in category.

As a niche insurer we are selective about the businesses and customers that we insure, taking care to select the right risks for customers so that we can serve our customers to the highest standard. This role is pivotal in taking a customer focussed, ‘outside in’ approach to lead on targeted sector, proposition and product expansion.

Hiscox has deep specialist underwriting expertise, and historically we have used this underwriting expertise to find and assess proposition growth opportunities. The time is right, to bring in a newly formed Propositions team to develop innovative propositions, to drive growth, to bring a stronger customer lens, and ‘outside in’ approach to our sector, proposition and product development.

This person will be excited to get stuck in and deliver. They will be as comfortable with inspirational blue sky thinking as they are with data and market analysis. They will be an independent thinker who doesn’t need to wait to be told what to do – they will see an opportunity and work cross functionally to make it happen. They will build very strong ties across the business particularly with their Underwriting counterparts to harness their specialist knowledge, whilst also bringing a fresh, ‘outside in’, customer perspective to give Hiscox a point of difference in the market. They will have both an inherent curiosity and innovative approach to bring in fresh angles and create innovative propositions, whilst also taking a highly commercial, data-led approach to ensure we achieve profitable growth in the right sectors.

What you’ll be doing

• Analyse the market to inform an ‘outside in’ approach, capitalising on future industry, lifestyle or professional trends to spot new opportunities.

• Working closely with the underwriting team to assess ‘inside out’ opportunities, bringing in a strong customer lens to optimise existing propositions and products

• Robustly assess market share within the current sectors that we operate to spot existing opportunities for growth, both designing a quantitative market sizing approach as well as assimilating existing insight that might exist either within Hiscox already or with our broker partners

• Lead a data-led approach to size sector opportunities, where we might look to expand to with new or adjacent products to new sectors

• Inform ‘innovation’ pipeline beyond the policy document to design value add propositions that set Hiscox apart from its competitors to win in the market.

• Work closely with Customer Insight team to use customer insight in both an expansive and reductive fashion to generate market leading new propositions

• Deliver new products and propositions on time and on budget

Candidate Profile

Our must haves

• Experience in a similar role; working with consumer insight, NPD, and proposition development, either within or outside of the insurance sector

• A consumer obsessed proposition manager able to demonstrate having made a really positive difference for other brands through impactful and effective proposition development

• Curiosity and hunger for customer, sector, lifestyle trends to innovate in ways not done before

• Relentless customer focus, who can be the voice of the customer in all innovation efforts

• Data-driven approach who can rigorously assess the sector, market and product opportunity with a rigorous commercial approach

• Comfortable with grappling with a complex sector and products who can leverage internal underwriting expertise to bring new opportunities to market

• Excellent stakeholder relationships who will work well to across a matrixed organisation to deliver brilliantly

• Creatively commercial and commercially creative

• Focus on delivery – working cross functionally to deliver new products and propositions to market

Diversity and flexible working at Hiscox

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.

We’ve introduced new hybrid ways of working to encourage a healthy work life balance. 

We anticipate the successful candidate for this role will be in the office up to 5 days per month.

We see it as the best of both worlds: structure and sociability on one hand, and independence and flexibility on the other.

Work with amazing people and be part of a unique culture