Band 3 Receptionist | Barking Havering and Redbridge University Hospitals NHS Trust

PREVIOUS APPLICANTS NEED NOT APPLY

To provide an efficient and effective clerical support service to therapy outpatient services. To promote and encourage a caring and sympathetic environment for patients who contact the service both in person and on the telephone and to ensure that they are attended to in a timely manner.

An opportunity has arisen with the Therapy Reception team. The successful candidate will be the first point of contact for patients attending Physiotherapy or Occupational Therapy appointments at King George Hospital working as part of the Reception Team.

You will have excellent communication and customer service skills to be able to manage a range of different patients in a professional manner, both in person and via telephone.

In addition, you will be expected to have proficient IT skills to be able to use our internal appointment system, the national ERS system which is used to book appointments for patients referred by their GP (general practitioner), and other systems as part of the duties of a Receptionist/ Administrator.

You will also need to be able to work as part of a bigger team in an environment which can be very busy and challenging at times. In addition to the full time post, we also

1. To ensure that the reception desk and phone lines are manned at all times in conjunction with other administrators and to alert the Therapy Team Lead to any problems in maintaining cover.

2. To validate new referrals, checking that information required is complete, the patient is registered with a Barking and Dagenham, Havering or Redbridge CCG GP and meet the criteria for service. This may include returning incomplete and inappropriate referrals to the referrer with a request for additional information and those not from our catchment area to the appropriate service as authorised by the Therapy Team Lead.

3. To register new patients onto the Patient Administration System or update details if patient already registered as required.

To operate a booking service for first appointments sending out letters to patients where necessary

5. To ensure that the telephone is answered in a timely manner to deal with GP enquiries or patients making appointments and queries about outpatient appointments.

6. To remove patients from the waiting list who fail to make an appointment or fail to attend their appointment following agreed protocols and notify the referrer of action taken. To reinstate patients who meet agreed criteria for reappointment.

We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with. We’re no longer in special measures; we’ve opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, was named the top CEO by the Health Service Journal in 2024.


We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care.


Our patients are benefitting from our Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub in Hornchurch.


These CDCs are open 12 hours a day, 7 days a week and are providing an extra 94,000 scans a year.


The majority of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.


We’re looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application, please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process or assistance with completion of the form (for applicants with a disability) can be made to Tosin Aragbaiye, Recruitment Advisor, on 01708 435000 ext. 5934. Further details regarding the post may be obtained by contacting the manager as per the contact details above

This advert closes on Thursday 4 Sep 2025

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