Store Manager - London Soho
- Showcase and manage an exclusively curated & elevated product range (think Made in England & design led collabs), that deepens customer connection and celebrates our iconic craftsmanship
- Foster a creative, inclusive team culture rooted in Dr. Martens’ values - be the cultural heartbeat of the store, curating a space where storytelling, product, and community collide under one roof.
- Drive performance against consumer focused KPI’s while creating a space that encourages customers to dwell, explore, and connect with the brand.
- Collaborate with an Experience Manager and lead an in-store calendar of events and activations that build a vibrant hub of culture and community.
- Champion operational excellence with a creative edge, ensuring every element, from team structure to stock flow, is seamlessly orchestrated to support a high-energy, experience-led environment.
- Leverage data and customer insight as creative tools — continuously shaping and evolving the store experience to unlock new opportunities for connection, engagement, and growth.
- Develop : create an environment that empowers and nurtures future talent by delegating, understanding next generation needs, and ensuring long-term team growth
- Lead : set a clear vision with plans and goals, cultivating a high-performance culture that drives positive change and inspires enthusiasm for DM’s future.
- Explore : place the consumer at the heart of strategy, decisions, and communications while analysing market trends and competition relevant to your role.
- Invent : champion progress, innovation, and change, driving collaboration across teams to enhance effectiveness and implement new ideas.
- Connect : promote inclusivity and collaboration, build strong internal and external networks, and streamline processes to align cross-functional efforts and drive growth.
- Influence : communicate difficult messages clearly and assertively, balancing data and emotion to influence, and build a collective movement toward common goals by selling a compelling vision.
- Drive : cultivate a culture of entrepreneurial spirit and high performance, inspiring teams to overcome obstacles, embrace challenges, and continuously improve while delivering results
- Organise : balance long-term strategic change with short-term business needs by setting clear roles, expectations, and measures for the team.
- Bonus incentives
- Welcome pair of Docs
- 65% off all footwear
- 50% off all accessories
- 2 paid volunteer days per year
- Generous holiday allowance
- Matched pension contributions
- Private Healthcare
- Complimentary access to virtual GP via the RetailTrust
- Opportunities for growth
- Access to our Employee Assistance Programme & Mental Health First Aiders
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