Transport Porter (Imperial) - Charing Cross Hospital

Job Title: Transport Porter

Location: Imperial Hospital Sites (St Marys Hospital)

Hours: 45

Salary: £32,409

Accountable to: Patient Liaison Manager

Key Working Relationships:

• Patients, relatives, and carers.
• The general public.
• Colleagues at all levels
• CAS Management team
• On a daily basis, liaise with clinical and non-clinical staff across the organisation, providing and receiving information.
• Customers including hospital trusts and ambulance trusts
• External agencies in relation to patient experience and safeguarding, such as:

o Patient Advice and Liaison Service (PALS)

o Independent Complaints Advocacy Services

o Other NHS and independent patient experience teams

o Local Authorities

o Social Services

o Police and ambulance services

Other safeguarding teams

Main Purpose of the Role:

The Transport Porter will be responsible for delivering a safe, caring, and efficient service to all outpatient and discharge patients being transported within the Imperial core hospital sites.

This is a role highly engaged in the service delivery of the contract and responsible for the day-to day movement of patients between designated pick up and collection points, aiding the reduction of time spent on site for ACA’s loading/unloading and reducing collection/drop off points to/from multiple locations.

The Transport Porter is responsible for the improvement of patient flow by assisting the movement of patients as directed by the CAS hospital site team and focusing on timeliness, infection prevention, high-quality care and safety.

Key Tasks:

• To assist in the day-to-day running of the service, in particular patient flow.
• Take direction and priority patient movements from the hospital site team
• Assist in the consolidation of collection points for our road crews, primarily moving patients to either the transport or discharge lounges ready for collection.
• Assist in loading/unloading patients from our ambulances, taking them from or delivering them to their appointments.
• Full takeover/handover is to be completed in-line with training
• Provide real time “handover” and “contact made” times to the hospital site team via radio
• Record keeping of real time “handover” and “contact made” times
• To accurately report any concerns including safeguarding, in line with our currently policies
• Conduct onsite patient risk assessments to determine booking suitability
• Handle informal complaints or issues patients or staff bring to your attention, ensuring action is taken to de-escalate a complaint or escalate to the Patient Liaison Manager where appropriate.
• Attend periodic meetings with the Patient Liaison Manager to review patient collection and book ready times.
• Ensure all tasks completed work towards achieving performance targets, proactively finding solutions where performance is at risk.
• Undertake patient-facing duties focusing on assisting and supporting crews with patient movements/manual handling tasks in and out of the units.
• Where necessary assist patients to vehicles and to/from wards/departments around the hospital including comfort breaks
• Maintain links with hospital teams to support positive working relationships to ensure a collaborative approach to managing patient care.

This list is not exhaustive, you will be required to perform ad-hoc duties, within your skill base, as required by the Company to support an effective and efficient service.

Personal

• To be responsible for own personal and professional development, including statutory and mandatory training and continuous professional development.
• To attend and actively participate in Company refresher training as required
• To ensure that statutory regulations and organisational policies and procedures are implemented and adhered to at all times.
• To demonstrate commitment to the Company’s values and display high standards of integrity and professionalism towards patients, public, customers and colleagues.

General Requirements:

1. Our Values: The post holder must treat all colleagues in a manner that conveys respect for the abilities of each other and a willingness to work as a team.

The post holder must uphold our Company values:

• Kind
• Inclusive
• Accountable
• Adaptable

2. Policies and Procedures: All duties and responsibilities must be undertaken in compliance with the Company’s policies and procedures. The post holder must familiarise the ways in which to raise a concern to the Company, e.g., Freedom to Speak Up and Whistleblowing. In addition, ensuring incidents and near misses are reported in a timely manner.

3. Health and Safety: The post holder must be aware of the responsibilities placed upon themselves under the Health and Safety at Work Act 1974, subsequent legislation, and Company policies, to maintain safe working practices and safe working environments for themselves, colleagues, and service users.

4. All Company premises and NHS Trusts are considered as smoke free zones.

5. Confidentiality: Everyone working for or on behalf of the Company are bound by a legal duty of confidentiality (Common Law Duty of Confidentiality). The post holder must not disclose either during or after the termination of their contract, any information of a confidential nature relating to the Company, its staff, its patients, or third parties, which may have been obtained in the course of their employment.

6. Equality and Diversity: We believe that equal opportunity and diversity is vital to the success and an essential prerequisite to the achievement of its goals in delivering seamless, high quality, safe healthcare for all, which is appropriate and responsive to meeting the diverse needs of individuals. In working to achieve our goals, it is important that staff and users are treated, and treat others, equitably, with dignity and respect, and are involved and considered in every aspect of practice and changes affecting their employment or health care within the Company.

7. Infection Prevention and Control: The post holder will ensure they follow the Company’s infection prevention and control (IPC) policies and procedures to protect patients, staff, and visitors from healthcare associated infections. They will ensure that they use personal protective equipment (PPE) in accordance with policy and procedure. All staff must challenge non-compliance with IPC policies immediately and feedback through appropriate line managers if required.

8. Safeguarding Children and Adults: We take our responsibilities to safeguard and promote the welfare of children and adults seriously. The Company expects all staff to identify their own responsibilities appropriate to their role within statute and guidance. This will include accessing safeguarding training and may include seeking advice, support, and supervision from the service’s safeguarding team. Where staff are unclear of their responsibilities, they must seek guidance from their manager.

9. Disclosure and Barring Service (DBS): If the post you are undertaking requires you to complete a DBS disclosure, this will be managed and processed in line with the DBS Policy.