Product Designer CX

We’re a pan-European digital wealth manager with 130,000 active investors (growing fast!) and over €5 billion invested on our platform. With 220+ people across 4 offices in Italy and the UK, we’re supported and funded by Poste Italiane, Cabot Square Capital, United Ventures and Allianz. We started in 2011 in Milan with a simple vision - to help more people improve their financial well-being by making personal investing straightforward and accessible through technology. Fast forward a few years, and we’re known as one of the most innovative fintechs headquartered in the heart of London.

Mission

To provide investment solutions and advice to protect and grow client wealth through time.

Our Core Values:

We’ve built our business on three Principles:

• Relationships are our first asset: We’re one team, built on trust, honesty and transparency. We value our relationships above all else.
• Trust drives success: We give each other the space to grow. We empower our employees to succeed, so they can make a real impact.
• Our customers dream big, just like us: We see the bigger picture and we make sure our customers see it, too. We’re always focused on the best outcomes for our clients and for each other, no matter what the goal, or how big the dream

What this means in practice:

We are seeking a talented and experienced Product Designer to join our team and take ownership of the design and user experience of our customer experience. As a Product Designer at Moneyfarm, you will work closely with the Customer Experience team and play a crucial role in shaping the digital presence of our brand and enhancing the overall user journey for our clients.

Responsibilities:

• User-Centric Design: Develop a deep understanding of our users' needs, behaviours, and pain points through user research, feedback analysis, and data-driven insights to inform design decisions and measure the impact of design changes.
• Web/Mobile App Design: Lead the design process for our applications, including but not limited to wireframing, prototyping, visual design, and interaction design.
• UX/UI Optimisation: Continuously optimize the user experience and interface of our apps to ensure usability, accessibility, and engagement.
• Collaboration: Champion design thinking within the organization, helping teams focus on the holistic customer experience including product managers, developers, marketers, and stakeholders to align design goals with business objectives.
• Design System: Lead the development and maintenance of our design systems, patterns, and frameworks that support a cohesive brand and experience. Creating and maintaining design documentation, including style guides, component libraries, and usage guidelines.
• Prototyping and Testing: Create interactive prototypes and conduct usability testing to gather feedback and validate design solutions.
• Stakeholder Management: Presenting design concepts and progress updates to stakeholders at various levels. Gathering and incorporating feedback from multiple stakeholders.
• Stay Updated: Keep abreast of industry trends, best practices, and emerging technologies in web design and UX/UI to drive innovation and maintain competitive advantage.

Requirements

• Proven experience (5+ years) working as a Product Designer or similar role, preferably in a fintech or digital product environment.
• Strong portfolio showcasing a range of projects with a focus on user-centred design principles, best practices, and responsive design solutions both on web and mobile.
• Demonstrated experience building, implementing, and evolving design systems to ensure consistency and efficiency across digital products.
• Proficiency in creating high-fidelity prototypes using tools such as Sketch, Adobe Creative Suite, Figma, or similar.
• Proficiency in creating micro animations/interactions using tools such as Rive o Lottie
• Solid understanding of front-end development technologies and iOS/Android HIGs to effectively collaborate with developers.
• Excellent communication skills with the ability to articulate design decisions and rationale to both technical and non-technical stakeholders.
• Knowledge of accessibility standards (WCAG) and best practices.
• Familiarity with agile methodologies and design sprints.

Preferred:

• Deep understanding of the fintech industry and competitive landscape.
• Experience with responsive and mobile-first design principles.
• Bachelor's degree in Design, Human-Computer Interaction, or a related field.
• Experience conducting user research, usability testing, and A/B testing.