Front of House Manager

Reports To: Account Manager

Location: Canary Wharf

Contract Type: Full-time

Salary: £36,000

Hours of Work: Monday to Friday 07.30 to 16.30

Job Purpose:

The Front of House Manager is responsible for delivering a first-class reception experience while managing the team, security procedures, and access

control. This role is pivotal in ensuring the smooth day-to-day running of reception and facilities services and providing strong leadership to the on-site

Key Responsibilities:

Reception & Client Services:

Oversee all front-of-house operations ensuring a professional, welcoming environment for staff, clients, and visitors.

Act as the first point of contact for all guests, handling queries, bookings, and general assistance.

Ensure the reception area is always presentable and operates efficiently.

Manage meeting room bookings, set-ups, and associated services (e.g., refreshments, AV equipment).

Team Leadership:

Line manage the facilities team, including rotas, training, performance reviews, and daily oversight.

Act as a point of escalation for issues relating to customer service, maintenance, or team matters.

Ensure all team members provide a consistent and professional service in line with brand and client expectations.

Serve as the primary point of contact for the client.

Attend regular client meetings and produce accurate meeting minutes.

Security & Access Control

Manage building access passes for employees, contractors, and visitors, ensuring appropriate approvals and logs are maintained.

Liaise with building security to ensure smooth coordination of visitor access and compliance with access policies.

Oversee visitor management systems and ensure sign-in processes are followed.

Support with security procedures including evacuations, incident reporting, and keyholder duties if required.

Skills & Experience Required:

Previous experience in a facilities, cleaning, or housekeeping role preferred.

Basic handyman or maintenance skills are an advantage.

Ability to work independently and take initiative.

Good communication and teamwork skills.

Attention to detail and high standards of cleanliness.

Physically fit and able to carry out manual tasks.

Facilities Support:

Support the Facilities Assistant and Coordinator with day-to-day site operations.

Assist with facilities tasks, issue logging, and contractor coordination as required.

Ensure front-of-house team contributes to keeping the space tidy, organised, and functional.

Work with cleaning and maintenance providers to ensure areas are always maintained to high standards.

Administration & Compliance:

Maintain accurate records of access pass issuance, visitor logs, and reception checklists.

Produce reports or updates as required on FOH activity, trends, or team performance.

Ensure compliance with GDPR, H&S policies, and internal procedures.

Skills & Experience Required:

Proven experience in a front-of-house or customer-facing management role, ideally in a corporate or facilities setting.

Strong leadership skills with experience managing and motivating a small team.

Confident communicator with excellent interpersonal and customer service skills.

Experience with visitor management systems and access control processes.

Organised and proactive, with a high attention to detail.

Proficient in MS Office; experience with CAFM or access control systems is desirable.

Additional Information:

Facilities duties will be required to provide cover for teams lunch breaks and leave

Uniform and necessary equipment will be provided.

Training will be given on company procedures and health & safety.

Must be a first aider or willing to be a first aider following training

Must be the lead fire warden, and co-ordinate regular fire evacuations.

Some flexibility in working hours may be required depending on business needs.