Credit Controller, EMEA

Mintel is seeking a proactive and organised EMEA Credit Controller to join our Accounts team. This role is responsible for managing customer debt, supporting cash collection across the EMEA region and ensuring accurate customer account administration within NetSuite.

Key Responsibilities

• Manage and collect outstanding customer balances across EMEA.

• Build relationships with customers and internal stakeholders to resolve payment issues quickly.

• Review aged debt, prioritise overdue accounts and escalate risks where appropriate.

• Send customer statements, reminders and collection communications.

• Reconcile customer payments in NetSuite.

• Investigate and resolve customer account discrepancies, including duplicate payments, overpayments, unapplied cash and incorrect allocations, ensuring timely refunds or reallocations where appropriate.

• Maintain customer records, payment terms and billing information within NetSuite.

• Support customer onboarding requirements, including vendor forms and portal administration.

• Assist with withholding tax (WHT) documentation and customer compliance requests.

• Perform customer account reconciliations and resolve discrepancies.

• Support month-end reporting on debtors, collections and cash flow.

• Support year-end statutory and tax audits by preparing debtor reconciliations, providing audit documentation and coordinating customer balance confirmation requests.

• Identify opportunities to improve processes, controls and data quality within the Order-to-Cash cycle.

Skills & Experience

• Previous experience in credit control, collections or accounts receivable.

• Strong communication and relationship-building skills.

• Good attention to detail and problem-solving ability.

• Experience working with ERP systems; NetSuite experience is desirable.

• Comfortable analysing aged debt and account reconciliations.

• Strong organisational skills and ability to manage competing priorities.

• Good Excel skills.

What Success Looks Like

• Reduced aged debt and improved collection performance.

• Strong customer relationships and timely query resolution.

• Accurate customer records and cash allocation.

• Effective use of NetSuite reporting and AR processes.

• Continuous improvement of credit control procedures and controls.

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