2nd Line Field Engineer - London

Job Title: 2nd Line Field Engineer – London

Location: London

Job Type: Full-Time

Are you a hands-on problem solver who thrives on variety? We’re looking for a skilled and resourceful Field Engineer to join our team. In this role, no two days are alike — you’ll tackle diverse technical challenges, apply creative thinking, and deliver exceptional service to our valued clients. If you’re tech-savvy, adaptable, and passionate about making technology work seamlessly for people, we’d love to hear from you.

What will your day-to-day look like?

• Work as part of a close-knit team of 10, supporting around 20 key clients across London.
• Respond to escalated 1st and 2nd Line technical tickets, swiftly addressing user issues and resolving complex IT incidents.
• Diagnose problems through thorough analysis and troubleshooting to identify root causes.
• Deliver expert technical support and clear, practical guidance to users — whether remotely or on-site.
• Keep detailed and accurate documentation of all incidents, resolutions, and actions taken to support knowledge sharing and service transparency.
• Monitor system performance, proactively identifying potential risks or inefficiencies and implementing improvements.
• Contribute to continuous improvement initiatives, collaborating with colleagues to refine processes and enhance service delivery.

About T-Tech

T-Tech is a fast-growing IT Consultancy, Support, and Cloud Services provider, delivering tailored solutions to SMEs across the UK, particularly within the Accountancy and Professional Services sectors.

Our clients expect proactive, responsive, and reliable support — and that’s exactly what we deliver. We help businesses streamline daily operations, embrace innovation, and drive sustainable growth by reducing risk, improving productivity, and leveraging technology for a competitive edge.

At T-Tech, we’re passionate about keeping UK businesses running smoothly. Whether it’s solving complex technical issues, delivering strategic consultancy, or implementing robust cloud solutions, our focus is always on practical results and exceptional customer care.

We operate across six core service areas:

• Business Consultancy
• IT Support
• Technical Consultancy
• Cloud, Networks & Security
• Intelligent Automation
• Communications

Our Values

Our values define who we are and guide everything we do. They shape how we work together and how we deliver for our clients:

• Service Centric – We put our customers at the heart of everything we do. We take ownership, honour our commitments, and always go the extra mile.
• United – We succeed as one team. We respect diverse perspectives, communicate openly, and collaborate to achieve shared goals.
• High Standards – We take pride in our work. We plan carefully, pursue continuous improvement, and have an ongoing thirst for knowledge.
• Agile – We adapt quickly to new opportunities and challenges. We stay flexible, resilient, and ready to deliver in an ever-changing environment.

What is the interview Process?

1. Telephone conversation with the recruitment manager
2. 30 Minutes Microsoft Teams Interview where you will be assessed on your skills
3. Complete an online assessment
4. 1 hour face to face final stage interview, giving you the opportunity to be introduced to the team and view our offices

Requirements

To be successful in this role you must have:

A minimum of 2 years of service desk experience

Strong technical Microsoft experience

Microsoft Certifications

Great communication skills

Exceptional customer Service skills

Benefits

What we offer

23 Days + birthday off

BUPA Cash Plan

50% Flexible working

Work from Home Allowance

Charity days off (2 days a year)

Training by professional and courses funded

3 Social events a year