Sales Operations & Customer Service Executive - DACH

Join Reebok Europe

Our client, Reebok Europe, is building something new. With ambitious growth plans across the UK and wider European markets, they are expanding their London team and looking for driven, commercially minded talent to be part of the journey. Based in Fitzrovia, you will join a dynamic, multicultural, and multinational environment with strong opportunities to learn, grow, and progress.

Reebok Europe is seeking a commercially minded Sales Operations & Customer Service Executive – DACH Region.

For the right candidate, this is a genuinely supportive environment — long-term career prospects, study support, clear progression routes, annual salary reviews, annual bonus, 25 days’ holiday plus bank holidays, and a collaborative culture led by honest, humble, and caring management. A place where you can grow, be supported, and build a career.

Preferred Skills:

• Fluent in German (Essential)

• Minimum of one to two years of general office experience, you must be able to demonstrate acquired skills and measurable success in each of the following areas:

• Excellent working knowledge of Microsoft Office, in particular, Excel

• Styleman experience is desirable, but not essential

• Excellent communication and organizational skills

• Passionate about customer service

• An eye for detail

• Excellent verbal and written communication skills

Roles and Responsibilities:

• Responsibilities below apply to the customers/accounts within the DACH Region only which this role is accountable for:

• Produce orderbooks focusing on customer requirements and business targets.

• Keep your manager informed of any challenges with your customers/orders etc.

• Enter orders into the system where required.

• Manage and input customer data including, pricing, part numbers and VAS.

• Work closely with other teams such as Sales, Logistics, and Operations to resolve customer issues, address any product-related concerns, and ensure the smooth processing of orders from start to finish.

• Analyze orderbooks and inform customers and sales teams of any challenges preventing the orders from shipping.

• Ensure orders are accurate and as the customer requested them by reviewing them prior to the shipping window opening.

• Support the allocation of customer orders and maintain effective communication with the warehouse to ensure timely order processing and shipment preparation.

• Communicate and if necessary, visit key customers on a regular basis to review the shipping season, and prepare for the next one.

• Assist in monitoring key performance metrics such as order fulfilment rates, customer satisfaction, and delays.

• Build and develop strong working relationships with external and internal customers.

• Provide feedback on any recurring issues and help propose solutions to improve the customer experience

• Assist customers with pricing, credits, invoices and terms.

• Attend any training and development courses.

• All other duties and special projects as assigned.