Digital Training Associate

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

The role encompasses 3 areas:

Training digital and value center teams:

• Onboarding and training of our CVC, DC team and agencies: Standardise training ​,Up-to-date Knowledge​, Refresher courses ​

DTC Alignment:

• Standardise training acrossStores and CVC
• Introduce CVC CulturalTraining ​
• Goal: 50% of CoE non-digital enquiries​
• Online training with Offline: Match Digital/CVC with stores​, Identify immediate changes​, Elevated customer journey via Service

Employee Engagement and Development:

• Listen to, acknowledge and understand what our CoE & DC employees voice is and how we use this to improve their engagement and development

Responsibilities

• Structured Onboarding: Enhance the onboarding process for new hires through the implementation of a structured and engaging program, ensuring a smooth transition into the organisation
• Unified Training Content: Ensure consistency in training content delivery across all centres to maintain a high standard of training quality
• Feedback Integration: Consolidate feedback from digital team and both centres to inform and shape future training structures and schedules, fostering continuous improvement
• Content Creation: Collaborate in the creation of comprehensive training content and materials for all teams within the Centre of Excellence (CoE)
• Talent Identification and Tracking: Develop a system for identifying emerging talents and tracking the performance of individuals within the agent population
• Voice of the Employee Sessions: Conduct regular Voice of the Employee sessions to gather valuable feedback and insights, contributing to the enhancement of training programs
• Confident Delivery: Maintain a confident and engaging delivery of new training content on a day-to-day basis
• Material Organization: Regularly review, maintain, and organize training materials to ensure accessibility and relevance
• Progress Monitoring: Implement a robust system for tracking and monitoring training progress across the CoE, ensuring timely adjustments as needed
• Trend Analysis: Utilise Voice of the Customer (VOC), feedback, observations, and other data sources to identify trends and opportunities in training, providing insights for continuous improvement
• Gamification Strategies: Integrate gamification techniques to enhance engagement and participation in training activities
• Brand Representation: Act as a representative of the brand, inspiring and motivating employees by sharing passion and enthusiasm for the company
• Talent Retention: Identify and nurture 'shining stars' within the campaign to foster talent retention