French, Dutch & English Customer Service Advisor

Job Title: French, Dutch & English CAdvisor

Salary: £29,500 per annum

Location: Canary Wharf, London - Hybrid: 2 days in-office, 3 days remote

Contract: Full-time, permanent

Hours: 40 hours per week (Mon - Fri 7.30am - 4pm, Saturday 8am -1pm)

About the Role

We're working with a leading international food and healthcare brand to find a talented Multilingual Customer Service Advisor fluent in French, Dutch, and English to join a high-performing consumer care team based in London.

This is a people-first role where empathy, communication and cultural fluency are key. You'll use your F rench, Dutch, and English language skills to support consumers across the Benelux region , acting as the first point of contact for product enquiries, feedback and complaints, via phone, email, and social media platforms like Facebook and Instagram.

Key Responsibilities

• Handle inbound consumer queries across phone, email and social media
• Provide product information, advice, and empathetic support to a wide range of consumers
• Manage complaints professionally and effectively, following internal guidelines
• Support proactive and reactive brand interactions on social media channels
• Collaborate with internal quality teams to help improve customer experience

What We're Looking For

• Fluency in French , Dutch , and English - written and spoken
• Strong communication skills with a naturally empathetic and caring approach
• Experience in customer care or call centre environments
• Confident using IT systems (Google Suite, Microsoft Office; Salesforce is a plus)
• A team player who takes initiative and ownership
• Someone passionate about delivering a great customer experience

Why Apply?

• Fun, friendly, and inclusive team culture
• Career development and training opportunities
• Pension scheme
• Health & wellbeing perks: eye test vouchers, cycle to work scheme, corporate gym discounts
• Recommend-a-friend scheme with £500+ bonus
• Opportunity to build your skills with an established and respected global brand