Student Support Manager - Strand, London, WC2R 2LS

Student Support Manager - Strand, London, WC2R 2LS

About us

The Faculty of Natural, Mathematical & Engineering Sciences (NMES) comprised of Chemistry, Engineering, Informatics, Mathematics, and Physics departments. All departments are highly rated in research activities and a wide-ranging portfolio of education programmes.

Celebrating diversity and supporting staff is important to us and we offer a range of provision including flexible working, caring support (including a Parenting and Carers Fund and the Carer’s Career Development Fund), training, and a variety of diversity and inclusion networks. We offer comprehensive leave policies for parental, adoption, surrogacy, dependant and shared leave.

The university is making investment in NMES and both student and staff numbers are growing. Our staff come from over 45 countries and 56% of our students are from outside the UK. Principally located on the Strand Campus in the heart of central London, further details available at

About the role

The role of the Student Support Manager is to develop, oversee and review the provision of support for students in the faculty. There will be a focus on individual student wellbeing cases and managing the faculty elements of formal student support processes such as Student of Concern, Support for Study and disability inclusion. The role holder will also work with others to develop and maintain a positive culture of wellbeing within the faculty, in line with the university’s commitment to the ’whole university’ approach to mental health and wellbeing.

The role holder will act as a liaison for central support services and provide expert advice to staff when students are experiencing difficulties, including signposting to specialist services and promoting awareness of these services. An important part of the role will be to ensure that wellbeing support is provided clearly and consistently for all the faculty’s students, so the role holder should feel comfortable developing and delivering training and guidance for staff to ensure they have a clear understanding of the relevant processes.

The role holder will be proactive and will have an excellent understanding of the needs of Natural, Mathematical & Engineering Sciences (NMES) students and the challenges that they face. They will be adept at planning and problem solving and able to work independently, while also forging excellent relationships with a wide number of colleagues across different teams.

This is a full-time post (35 Hours per week), and you will be offered an indefinite contract.

This is a hybrid role; a minimum of 2 days a week attendance in the office is expected.