Operations Support Manager

THE COMPANY
Owned by CH&Co Catering Group Ltd, Create have been delivering unforgettable food experiences to clients across every corner of London for an impressive 30-year legacy. From music venues to museums, client offices to private residences and pop-up venues to beautiful gardens, our talented kitchen and operational teams deliver an unrivalled experience of uncompromised quality at each and every event.

Working collaboratively with our clients, venue partners and supply chain, the commitment of our knowledgeable, reliable and passionate team remains as steadfast as ever: we will consistently deliver stunning, seasonal and sustainable dishes to our clients.

CH&Co’s expertise and enthusiasm span the hospitality sector and our talented teams operate across the UK and Ireland in workplaces, schools, venues, visitor attractions, healthcare, stadia and events. The collection of brands within the company portfolio include: Create, Ultimate Experience, Gather & Gather, Company of Cooks, and many more.

JOB TITLE: Operations Support Manager

JOB TYPE: Full-time, permanent

REPORT TO: Operations Director

SALARY: £30,000 - £32,000 per annum

LOCATION: Wimbledon Park/Earlsfield, London

THE ROLE

As an Operations Support Manager, you will work within the operations team and report into the Operations Director. You will be passionate about events, a foodie, personable, motivated, a team player and driven by providing a 5-star service.

Typical activities and responsibilities will include:

• Ensuring that all onsite Event Managers have the required paperwork for each event
• Supporting with inputting of supplier purchase orders and corresponding invoices
• Liaising with the staffing partners to ensure that all events have correct resource allocated
• Working with Finance team to ensure that all post event costs are assigned as required
• Liaising with kitchen teams in distribution of event specific allergen information
• Researching for specific items for client specific items
• To support the sales, ops and kitchen teams with planning and running of specific tastings
• Assist operations team with pre-event ordering from approved suppliers
• Opportunity to support on varied and diverse events

The ideal candidate will have:

• Possess excellent communication and reporting skills
• Able to form relationships with all levels and departments within the business
• Effective decision-making and problem-making skills
• Be client facing and ability to understand what contributes towards a 5-star service
• Neat and professional demeanor and appearance
• Exceptional attention to detail and organisational skills
• Demonstrate excellent communication
• A proactive approach with enthusiasm and commercial awareness
• Strong time management skills
• Ability to work effectively as part of a team as well as individually
• An interest in catering and events industry
• Computer literacy with excellent knowledge of Microsoft software including Excel and Word

What's in it for you?

Working with Ultimate Experience has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Private medical eligibility
• Eye care
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
• Family friendly support

• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards