Service Advisor Apprentice

Role overview

As a Service Advisor apprentice, you'll be the first connection point with our customers. It will be your job to deliver a premium customer service experience. The basics of customer service should be met consistently and you should understand and exceed customer expectations.

Key responsibilities

Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.

• Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
• Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
• Promotion: assisting with the sale of accessories and service plans.

Qualifications Received

On successful completion of the one-year apprenticeship programme, you will receive the following qualification (or the equivalent qualification for your devolved nation):

• Level 2 Customer Service Practitioner Standard
• Brand specific certifications

Desired skills

Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solverwho can deliver excellent customer service.

We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:

• Enthusiasm and willingness to learn
• Teamwork
• Strong communication
• Customer Service

Minimum entry requirements

GCSE grades 9 – 4 (A – C) or equivalent in English, Maths and one other subject.

'Equivalent' grades include:

• BTEC first diplomas and certificates
• OCR Nationals
• Key Skills Level 2
• NVQs
• Functional Skills Level 2

We accept predicted grades and conditional offers can be made based on predicted grades

What's in it for you?

With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

• Access to our in-house training academy for everyone
• Access to The Volkswagen National Learning Centre for specific roles
• Internal career progression opportunities across our various brands and locations
• Electric Vehicle (EV) Training levels 1- 4 depending on role
• High street discounts
• Wellbeing portal
• Employee assistance programme
• Purchase, service and parts discounts
• Employee referral scheme

About Us

Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.

Why Citygate

Citygate is founded on a simple vision: “to grow a business we are proud of through a commitment to excellence”. As a privately owned and entrepreneurial business, we're welcoming, inclusive, have a great team ethic and have worked hard to create a positive working environment that we can all be proud of.

We have ambitious plans for the future and we need driven, focused and skilled teams to help us achieve this. That's why every Citygate employee has access to our award-winning learning programme, whether that's operated from our purpose-built Citygate Academy facility or through working with our brand partners.

The inventive automotive industry has always been popular with the innovators and creators. But now, more than ever, it's the perfect career space for those looking to stand at the forefront of change – specifically, the transition to Electric Vehicles.