Governance Administrator

Job Title: Governance Administrator

Reporting to: Head of Branch Relations

Location: 12 Bloomsbury Square, Holborn, London (Hybrid – 2 days per week in the office)

Role: Full time, Permanent

Company Overview:

Ciarb is a professional membership body. We support our members through advocacy, professional standards, training, and guidance. We are committed to maintaining the highest standards of governance, compliance, and integrity in all that we do.

Position Overview:

The Governance Administrator will provide key administrative support for the Governance Team at Ciarb. Ciarb is entering a period of governance modernisation and undertaking work to update governance frameworks, structures, and processes to ensure they remain fit for purpose, proportionate, and aligned with Ciarb’s evolving organisational strategy.

This includes strengthening branch governance frameworks to reflect the scale, diversity, and maturity of the global branch network, as well as ensuring consistency, transparency, and good governance practice across HQ and branches.

This role plays a crucial part in providing coordination and administrative support for all governance activity and will provide opportunities for the right candidate in developing administrative processes and procedures to support good governance practice across the organisation.

You will be responsible for delivering an exemplary service to both internal and external stakeholders, providing timely support and administrative functions. 

Key Responsibilities:

• Providing general administrative support related to governance and engagement processes 

• Providing exceptional verbal and written communication with internal and external stakeholders.

• Taking accountability for general email accounts, providing responses to queries, managing communications and following escalation procedures when necessary.  

• Taking responsibility for the diary management of internal and external meetings relating to governance. 

• Providing support in meetings with stakeholders to distribute agendas and take minutes. 

• Responsibility for branch data tracking, verification and record-keeping to ensure Branch Governance information is accurate and up to date. 

• Maintain accurate records and data within the Customer Relationship Management system and other internal databases. 

• Support Branch governance communication and volunteer processes including volunteer onboarding, exit and recognition processes. 

• Provide administrative support for Governance events e.g branch AGMs and elections 

• Support Governance reporting processes  

• Support implementation of Governance Reform and restructure activity as appropriate 

• Support development of governance resources to support branch and non-branch roles 

Experience:

• Previous experience of an administrative office-based role ideally in a governance environment and/or an international organisation with hub and spoke global footprint. 

• A problem solver with excellent attention to detail whilst working independently 

• Strong verbal and written communication skills with the ability to listen and communicate effectively 

• Demonstrates strong organisational skills and effective time management 

• Experienced and skilled in Microsoft Office packages (Word, Excel, Outlook, CRM, Power BI)  

• Strong commitment to Equity, Diversity and Inclusion fostering a collaborative environment amongst their team and the wider organisation 

• Experience within a membership organisation would be an advantage.  

• Experience of use of a CRM, MIS or EMR would be an advantage. 

What's in it for you?

Contract: Permanent

Working Style: Hybrid – 2 days per week in the office

Salary: £29,000 – 33,000 per annum (depending on experience)

Annual leave: 25 days per annum plus UK bank holidays

Sick pay: Enhanced company scheme subject to terms and conditions

My Free Time: We offer up to 12 additional wellbeing days a year

Pension: Generous Pension Scheme (from day 1 of joining)

Other Benefits:

• Employee Assistance Programme (EAP)

• Private Healthcare: Vitality Health

• Cycle-to-work scheme

• Season Ticket Loan

• Perkbox subscription (money-saving platform)

Application Notes:

A covering letter of ideally one A4 page but no more than one along with your CV is required to complete your application.

See below to view guidance on constructing a cover letter.