Account Handler/ Technician

The role

We have an exciting opportunity for a motivated and enthusiastic individual to join our growing Non-Marine Production Support team, with a primary focus on supporting Property business across Latin America. Operating in a fast-paced, client-focused and dynamic environment, the team is committed to delivering exceptional service and achieving outstanding outcomes for clients on a global scale.

The role will play a key part in supporting and shaping Oneglobal’s expanding international network. The successful candidate will have experience in a similar technical support role and a strong commitment to delivering proactive, value-added solutions to clients. Working closely with Non-Marine clients and internal stakeholders, with a particular focus on Latin American Property business, you will provide high-quality technical support while managing slip production, risk creation, premium processing, and broker and client expectations to ensure a seamless service experience.

The role is based in our London office on a permanent basis and is an exciting opportunity to play a key role working collaboratively with our broking teams and network of global offices, enabling a great balance of personal career progression, being involved in emerging market businesses and international client exposure.

The role will be operating in an inclusive culture with a supportive environment to learn on the job and develop your skillset.

Key Accountabilities

· Provides global broker support to the relevant Non-Marine broking teams, preparing renewal statistics/documentation ready for market placement

· Trusted technical support providing timely creation and preparation of global market and client documentation, in particular slip production, wording and clauses knowledge

· Support with drafting of client evidence of coverage to include, Debit/Credit Notes and all related documentation

· Ensures internal paper & electronic systems, databases and workflows are maintained and updated and meet Contract Certainty and regulatory guidelines

· Uses OGB’s Broking Systems to produce documents and accounting entries and ensure their accuracy

· Submits Slips and LPAN’s to Bureau (XIS) for signing and will utilise London Market based portals to facilitate their role, including, but not limited to; XIS Insurance Portal and the IMR as well as Lineage

· Assist with client liaison ensuring all global queries, data requests and resolution of queries are dealt with promptly to ensure client satisfaction

· Develops business relationships with global markets, clients and colleagues to provide optimal service to clients

· Ensure client service delivery is continuously reviewed to achieve optimal client satisfaction

Skills & Knowledge

· Intermediate knowledge of the (re)insurance market in order to address client and technical issues

· Good communication and interpersonal skills

· Accurate and good attention to detail

· Demonstrate a good understand of global market dynamics and the impact on existing and potential clients

· Work within agreed procedures and processes

· Well organised and able to prioritise and multi-task, working well under pressure and to strict deadlines

· Sound technical experience, with particular focus on account management of Property business

· Previous exposure to Latin American business is highly desirable

· Portuguese and/ or Spanish language skills would be advantageous

· CII qualified or working towards CII qualification

· Team player and willing to work flexibly and assist colleagues as required

· Intermediate Microsoft Excel knowledge is essential