Business Analyst - CRM & Sales Management

Join us at Gallagher Re, the trailblazers of the reinsurance world, where every day brings new opportunities to shape the future. We empower our clients with cutting-edge analytics and insights, providing them the confidence to make strategic decisions that transform industries. As a team member, you'll be at the forefront of innovation, translating data into impactful solutions and taking the reins of your career like never before.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Are you naturally curious, skilled at asking the right questions, uncovering interdependencies, and documenting requirements with clarity? Do you thrive in dynamic environments focused on continuous improvement? Join our team as a Business Analyst supporting our evolving Salesforce CRM platform.

We’re seeking an experienced Technical Business Analyst to shape the future of our CRM platform. Collaborating with the Product Owner and Salesforce team, you’ll lead requirements-gathering sessions, produce detailed analyses, and translate business needs into clear acceptance criteria. You’ll work with the Solution Architect to arrive at technical solutions that ensure critical needs are met, acting as a proxy for stakeholder(s) where needed to clarify needs, support roadmap prioritisation, and input into the product strategy to help drive value to the business. Additionally, you’ll oversee scrum activities to drive CRM system enhancements, helping the team adhere to best practices & work most effectively together.

• Manage incoming enhancement requests, gathering information for prioritisation.
• Conduct detailed analyses to identify needs and interdependencies.
• Translate business requirements into User Stories with acceptance criteria and specifications.
• Maintain work items in DevOps, ensuring organisation and accuracy.
• Align with stakeholders, system admins, product owners, and solution architects.
• Lead product demos to gather feedback and ensure requirement alignment.
• Plan and execute User Acceptance Testing (UAT), including test case creation and remediation.

• 4+ years in business analysis, solution architecture, or product management.
• Salesforce expertise or CRM platform experience, including system administration and workflows.
• Certification in Product Management, Business Analysis, Project Management, or Scrum/Agile.
• Background in reinsurance, insurance, or financial services.
• Strong skills in stakeholder management, requirements elicitation, agile delivery, and cross-functional projects.
• Intellectual curiosity, attention to detail, and excellent communication skills.
• Comfortable working independently or as part of a wider team
• Flexible working arrangements within the UK, with occasional office travel.
• Eligible to work in the UK.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [email protected] . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.