IT Support Technican

About this Role

The CWU is a campaigning trade union at the forefront of workplace organising. The technical infrastructure internal to the union is under a period of review and change at an increased pace.


The Department and Role:

• The CWU IT Department manage and support technology provision across the union, including end-user devices, telephony, hosted services on-site and in the cloud.

• The post holder will provide 1st line technical support within a small team.

Responsibilities of our IT Support Technician include:

• To handle incoming technical support incidents, requests and changes; identifying and troubleshooting technical issues and escalating more complex problems where necessary

• Log support requests accurately and promptly using the IT helpdesk system

• Create and maintain technical documentation

• Support configuration and installation of desktops and laptops; and conduct regular maintenance tasks including system updates, backups, and security checks

• Provide end-user training and support in the use of IT systems and applications

• Contribute to the development of IT policies and procedures

What we are looking for in our IT Support Technician:

• A degree level qualification or substantial relevant experience. Expected certifications: CompTIA Network+ and/or A+ certification, Microsoft or CCNA or similar.

• Extensive experience providing 1st/2nd line IT support in a professional environment

• Strong desktop support experience with Windows 11 (macOS & Linux experience desirable)

• Experience of working in IT Support function using ITIL or similar frameworks.

• Experience of creating and maintaining technical documentation

What we can offer you:

• 25 days annual leave plus bank holidays, increasing with length of service
• Flexible working arrangements
• Confidential EAP with additional benefits

Further information

How to apply:

To receive a detailed job description, further job information on the role and CWU please e-mail

[email protected]

Closing date: 12noon 15th October 2025
Teams interview date: week commencing 27th October 2025
In person interview date: week commencing 3rd November 2025.

Additional support and information:

If you require any reasonable adjustments due to disability in relation to your application and/or at interview stage, if shortlisted, please advise clearly when requesting an application pack and we will liaise with you direct.

Additional information on the CWU can be obtained from our website http://www.cwu.org and by following our social media channels:

Facebook www.facebook.com/TheCommunicationsUnion

X www.x.com/cwunews

Instagram https://www.instagram.com/cwunews

TikTok https://www.tiktok.com/@cwunews

BlueSky https://bsky.app/profile/cwunews.bsky.social

The CWU is committed to equal opportunities in employment.