Concierge

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK'S #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

Conrad London St James is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.

A World of Rewards:

• Hourly rate: £13.69/hour plus Tips/ Commission
• A global travel program for team members
• Uniforms
• Meals whilst on duty
• To be part of a fabulous team

At Conrad London we believe that Diversity & Inclusion is fundamental to our success and innovation. We are proud to maintain an equal gender representation within our team and recognise that diversity enriches our team dynamics and enhances creativity reflecting our commitment to a balanced and inclusive workplace.

What will I be doing?

A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

• As a Concierge, you'll be the bridge between our guests and the best that London has to offer

• Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
• Provide information, advice and booking services for a wide variety of Guest enquiries
• Deliver and safely storage Guest luggage
• Stay current with all hotel services as well as daily VIP requests and special events
• Ensure orderliness and safety guidelines around the lobby and front door areas
• Project a professional manner with an emphasis on hospitality and Guest service
• Maintain a clean, healthy, and safety working area

What are we looking for?

• Someone with a professional, pleasant, and welcoming manner
• Confidence in a fast-paced, high-expectations environment
• A positive attitude and interest in developing within the company
• An immaculate, professional appearance
• Flexibility to respond to a variety of different work situations
• Ability to work on your own and as part of a team
• Knowledge of the local area and London

Travel:

• St James Park Tube Station – District & Circle Line – across the road
• Westminster Tube Station – Jubilee Line (4 Mins Walk)
• Victoria Station (8 Mins Walk)
• Waterloo Station (10 Mins Walk)