Client Techology Infrastructure Consultant (Hiring Immediately)

About the Company

At Fora, we’re reimagining what the workplace can be.

We create inspiring, design-led spaces that blend hospitality, community, and wellbeing, so people can work productively, creatively, and happily.

From our first London workspace over 20 years ago, we’ve grown to 60+ locations across the UK, supporting 30,000+ members and partnering with trailblazing brands.

Backed by The Office Group, Blackstone, and Brockton Capital, we’re growing fast and pioneering conscious design, sustainable construction, and workspaces that empower people to work in their own unique way.

At Fora, we’re not just shaping workplaces, we’re shaping the future of work.

The Role

Technology is an important part of the experience we create for our clients. We’re looking for a Client Technology Infrastructure Consultant to help clients understand their technology options and turn their requirements into practical solutions across connectivity, networking, Wi-Fi and AV.

You’ll be involved throughout the client journey, from presales conversations and technical discovery through to solution design, quotation, installation and handover. Working closely with Sales, Operations and Technology, you’ll make complex requirements easier to navigate and help ensure the solutions we deliver work for both our clients and our spaces.

This is a hands-on, client-facing role for someone who enjoys combining technical knowledge with consultancy, problem-solving and project delivery.

Please note this position is 4 days in the office and 1 day working from anywhere. The role is based in London.

What You’ll Be Doing

Client Technology Consultancy & Presales

• Work with prospective and existing clients to understand their technology requirements and recommend appropriate solutions.
• Partner with Sales on technical enquiries and presales conversations, helping clients understand the options available to them.
• Translate technical concepts into clear, practical recommendations for clients and non-technical stakeholders.
• Help clients understand how their technology requirements can work within Fora’s infrastructure and standard technology offering.

Solution Design & Delivery

• Turn client requirements into practical solutions across internet connectivity, networking, Wi-Fi and workplace AV.
• Scope and quote client technology requirements, including AV solutions for client offices.
• Coordinate installations and technical delivery, working across internal teams and external contractors.
• Support client fit-outs and office moves, helping ensure technology requirements are considered through to handover.

Projects & Partners

• Take ownership of more complex client requirements involving bespoke infrastructure, connectivity or third-party suppliers.
• Coordinate external suppliers where specialist delivery is required, bringing the right people together to keep projects moving.
• Manage the technical elements of smaller fit-out projects and client office installations.
• Coordinate connectivity installations and wayleave requirements where clients have approval to bring their own internet connection into a Fora location.

Improving the Client Technology Experience

• Act as a link between technical and non-technical teams, creating clarity around requirements, solutions and delivery.
• Identify opportunities to improve Fora’s client technology products and processes based on client needs and feedback.
• Create practical guidance and knowledge resources that make technology easier for clients and internal teams to navigate.
• Provide clear updates on presales activity and client technology projects to relevant stakeholders.

About You

You’re comfortable moving between technical detail and client conversations, and you know how to make technology understandable without oversimplifying it. You’ll be confident asking the right questions, challenging requirements where needed and bringing different teams together to find practical solutions.

You enjoy taking ownership and solving problems while keeping the client experience at the centre of how you work.

Requirements

Essential Experience

• 2–3 years’ experience in a technical account management or presales role.
• Experience working with networking, connectivity and/or workplace AV solutions in a client-facing environment.
• Previous project experience at coordinator level.
• Experience working within multidisciplinary teams.
• The ability to translate client requirements into practical IT infrastructure solutions across connectivity, networking, Wi-Fi and AV.
• Working knowledge of enterprise networking, internet con]]>