Product Design Lead

Product Design Lead , IWPB

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Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Join HSBC’s International Wealth and Personal Banking (IWPB) Global Design Team and help shape exceptional digital experiences for millions of customers around the world. We're looking for a confident and collaborative Product Design Lead who can manage a small, high-performing team while challenging stakeholders and advocating for user-centred design across our banking products.

This is a hands-on leadership role ideal for someone who can balance strategic direction with practical design work when needed. You’ll play a key role in aligning product design with customer needs, business goals, and technical feasibility, all while elevating the craft of design across a complex, fast-moving environment.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role of Product Design Lead.

In this role, you will:

• Define vision: Translate customer needs and business strategy into a compelling design vision that sets the direction for digital experiences across channels.
• Lead a team: Manage, mentor, and inspire a small team of designers, enabling them to do their best work and continuously raise the bar.
• Drive quality: Champion design excellence, ensure accessibility standards are met, and create consistent, high-quality experiences using established design systems.
• Collaborate & challenge : Partner with Product, Tech, and Research leads while confidently challenging assumptions, pushing back when needed, and representing the voice of the customer.
• Stay hands-on: Roll up your sleeves to guide and contribute to design work where needed, from wireframes to high-fidelity prototypes.

To be successful in this role you should meet the following requirements:

• Leadership experience: A background in managing and developing product designers, ideally in regulated or complex environments such as financial services.
• Proven design skills: A portfolio that demonstrates excellence across UX, UI, interaction, and visual design, along with measurable impact on users and business outcomes.
• Strategic mindset: The ability to think big while managing day-to-day delivery — balancing long-term vision with short-term needs.
• Effective communication: Strong written and verbal communication skills, with the ability to influence senior stakeholders and build trust across functions and regions.
• Design tool expertise: Deep knowledge of Figma and modern design practices, including working with design systems, accessibility guidelines, and inclusive design principles.

Opening a world of opportunity. You’ll achieve more when you join HSBC.

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC, you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

We believe that being open to a range of perspectives and cultures is vital for our business. We work hard to ensure our diverse and inclusive workplace reflects the communities we serve. We want everyone to achieve their potential – regardless of their gender, ethnicity, disability, religion, sexual orientation, or age. If you have a different way of seeing the world, we are interested in hearing from you.

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk: Email: [email protected] Telephone: +44 2078328500. Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.