Digital Experience Account Director

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role:  Digital Experience Account Director 

Location:  London, England, United Kingdom

Hybrid working: Office based 3 days a week (Agency office in Farringdon and Client office in Canary Wharf)

OVERVIEW: 

We are looking for an experienced Account Director to work closely with two of our clients, within the banking and professional services sectors.

For our banking client, the Account Director leads the team to create powerful and impactful digital experiences across their website, including the incorporation of AI (tools, search on site, site discoverability etc). The role delivers an exceptional level of creative and strategic thinking as well as client service. They also have an active role in new business opportunities to lead growth and ensure the smooth running of every development project end to end, from scoping through to final release. 

For our professional services client, in 2025 we built and delivered a new, ‘best-in-class’ website to showcase their new brand and consolidate multiple sites into one easy to use site hosted on Umbraco. The role involves working collaboratively with the client and the Development team to prioritise, manage, and deliver the backlog of UI and UX modifications and enhancements to the site, as well as sharing recommendations and best-practice suggestions.

The Account Director develops and builds strong relationships with clients at a senior level, becoming a trusted and valued advisor to the client teams. They will be responsible for managing the team shape, ensuring the right experts are in place for the client requirements.

Reporting to the Business Director on each client, the Account Director oversees a team of three developers and other digital delivery experts including project managers, data analysts, designers, and experience planners. 

There will also be the opportunity to support the overarching account teams on AI projects from time to time, in particular AI enabled build. 

WHAT IS REQUIRED:

• Work in true collaboration with our clients and partner agencies and be responsible for quality delivery of technical projects to ensure that the client experience is as positive as possible.
• Take overall financial control of accounts, including profitability, accuracy of forecasting, late payment, as well as fee negotiation, providing regular and timely reports to the client.
• Own the execution of projects, run rates and client satisfaction through catchups with Technical Delivery Manager running through the weekly account/project management WIP.
• Collaborating with department heads/leads on approach, scoping and estimating for projects. With the ability to create and have ownership of the overarching project plans and timelines.
• Ensure clear comms with the client on technical projects, drive agendas, and ensure delivery of agreed timings and objectives.
• Able to identify risks and have a solution-based approach to handling challenges.
• Working alongside the Resource Manager to proactively allocate and manage resource for upcoming projects.
• Accountable for the delivery of growth targets for the account.
• Escalation point if the client or internal SLAs and processes are not adhered to, or where there are process gaps. Ensure that these are captured along with a suggestion for improvement, and work with the BD, or relevant department lead to rectify this.
• Negotiate to create win-win compromises with your client on behalf of your team members where needed.
• Identify new business opportunities through relationships, introducing The BrandTech capabilities where appropriate.
• Working in a team of 7-10.
• 0 direct reports.
• Work across website products and digital services.
• Financial responsibility of up to £1-2m

WHAT GOOD LOOKS LIKE:

• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships.
• Excellent account leadership skills with a developed financial and commercial acumen, creative judgment, strategic thinking, talent management and business growth
• A proven track record of commercial growth across new and existing business
• First-rate communications skills, with the ability to be articulate in person and in writing and strong presentation skills with an innate rapport build
• Strong knowledge and experience with website builds
• Comfortable with the agile process
• A clear understanding of all BrandTech Group products and how to utilise this knowledge to the accounts advantage.
• Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service.
• Highly creative with the ability to generate ideas and practically contribute to studio output.
• Proficient in Microsoft Office and other related software.

ESSENTIALS:

• Experience in a regulated sector.
• Experience working with website products such as Umbraco CMS
• 5+ years of relevant experience in:
  • Digital
  • Web Design
  • UX-UI
• Experience in AI preferable, an interest/passion for AI required

Req ID: 16906

Our values shape everything we do:

Be Ambitious to succeed 

Be  Imaginative to push the boundaries of what’s possible 

Be  Inspirational to do groundbreaking work 

Be  always learning and listening to understand 

Be  Results-focused  to exceed expectations 

Be actively pro-inclusive and anti-racist across our community, clients and creations 

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. 

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.