Senior Manager - Medical Information

Want a 3D Career? Join Norgine.
At Norgine, our colleagues Dare themselves to be different and try new things, Drive to achieve their goals and beyond, and Develop themselves and their community.
We call it the 3D career at Norgine and it offers you a fully-rounded experience with no limits.

Bring everything about yourself that you’re proud of, whether that’s your passion for making a difference, focus on others’ well-being, or intellectual curiosity to unleash in a fast-paced environment and supportive community.

In return, get a sense of belonging, a long-term career with ongoing development and upskilling, and a company that cares about people’s wellness as much as you do.

Norgine: Transforming Healthcare, Backed by Over a Century of Expertise.

We have an exciting opportunity for a Senior Manager - Medical Information to join Norgine.
The person holding this position will report to the relevant Medical Affairs leader and be a member of the Medical Affairs organisation.
The core responsibility of the Senior Manager - Medical Information is to support the delivery and oversight of Medical Information services, ensuring high‑quality scientific responses to healthcare professionals and patients. The role includes vendor management, compliance oversight, development and optimisation of Medical Information processes, and the compilation of performance metrics for internal reporting.

KEY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
• Support the delivery and oversight of Medical Information services provided by the Medical Information vendor.
• Support Medical Information governance and compliance by developing and maintaining procedural documents and work instructions.
• Respond to unsolicited medical information enquiries, identifying, researching, and critically evaluating medical literature to create accurate responses.
• Maintain documentation related to Medical Information, including product and contact lists.
• Conduct regular vendor quality checks and audits to ensure scientific accuracy, quality of responses, and adherence to KPIs.
• Contribute to due diligence for out‑partnering projects and support integration of products, partners, and oversight of partner‑provided medical information.
• Compile, analyse, and report metrics, including enquiry volumes, quality measures, response times, and vendor performance.
• Identify trends and insights to drive process efficiencies and inform resource planning.
• Represent Medical Information in inspections and audits as required.
• Contribute to management of the Medical Information operational budget, including forecasting, tracking, and invoice management.
• Identify opportunities for automation and operational efficiency across Medical Information processes.

Requirements

• Advanced degree in life sciences, pharmacy, or related field (PharmD, MD, PhD preferred).
• Several years experience in Medical Information within the pharmaceutical industry.
• Expert knowledge of Medical Information requirements and associated regulations.
• Experience managing outsourced vendors with strong cross‑functional collaboration skills.
• Excellent communication skills in English with the ability to communicate at all organisational levels.
• Strategic, commercial, and analytical mindset.
• Self‑starter who thrives in collaborative environments.
• High attention to detail and strong scientific accuracy.
• Excellent project management and stakeholder management skills in a fast‑moving environment.
• Strong intercultural competence and ability to work effectively in a matrix environment.

This job description is a summary of the typical functions of the job; not an exhaustive or comprehensive list of all possible responsibilities, tasks and duties. Norgine reserves the right to change responsibilities to meet business and organisational needs as necessary.

Benefits

Our benefits may vary per location. Please liaise with the Norgine TA representative to obtain more information.

If you want a multi-dimensional 3D career in a leading healthcare organisation, join us.