Office Manager (Maternity Cover: 12 Months)

About the role:

We are seeking an Office Manager who can bring a fresh perspective and innovative ideas to our London office. You will have a keen eye for detail, exceptional organisational skills, and a proactive mindset to anticipate and address the evolving needs of our team. Building and maintaining positive relationships with our employees, supporting their well-being, and contributing to our office’s thriving culture will be central to success in this role. You will play a pivotal role in creating a welcoming and efficient office space that reflects our values and supports our team members. This is a maternity cover role for 12 months.

What you’ll be doing:

Employee Experience

• Own the annual events plan and communicate the quarterly cadence of programming to employees.
• Plan and execute monthly office events, team lunches, and ad hoc activities that foster a vibrant, inclusive in-office culture.
• Lead the office culture committee, driving engagement initiatives and ensuring a consistent, community-oriented experience across the team.
• Lead a consistent and meaningful onboarding experience for new hires — from coordinating security passes and setting up laptops, to preparing welcome kits and swag, running orientation presentations, and giving a warm office tour on day one.
• Manage offboarding logistics including deactivating building passes and collecting company equipment.
• Coordinate catering for hub days, team meetings, and company events, ensuring a great in-office experience.
• Drive internal workplace communications via Slack and other channels, keeping employees informed of office updates, events, and building notices.

Workplace Management

• Serve as the first point of contact for employees and visitors, providing a professional and warm welcome to the office.
• Manage regular ordering of snacks, drinks, and office supplies, maintaining organised inventory and storage systems.
• Act as a pulse check on employee sentiment, sending regular surveys and gathering informal feedback to understand office needs and flag themes that shape a better in-office experience.
• Conduct regular walk-throughs of the office, meeting rooms, and communal areas to ensure tidiness and a high-quality environment, restocking supplies as needed.
• Manage office attendance and visitor management, greeting guests of executives and new hires with care and professionalism.
• Coordinate with facilities vendors and the landlord to manage maintenance, repairs, and service issues

Office Support

• Provide IT support for onsite setups, upgrades, troubleshooting, and Wi-Fi issues.
• Process financial administration via Zip — uploading receipts, managing card allowances, and submitting purchase order requests.
• Track Employee Experience and event budgets

What you’ll need:

• 4+ years of experience in office management, administration, or coordination — ideally within a fast-paced tech or scale-up environment.
• Proven ability to organise and execute employee engagement initiatives and events
• Facilities management experience, with an understanding of vendor coordination and day-to-day operations.
• Excellent communication and interpersonal skills, with the confidence to collaborate across teams and engage employees at all levels.
• Highly organised, detail-oriented, and able to manage multiple priorities simultaneously.
• A proactive self-starter who takes ownership and works well with minimal supervision.
• Customer-service mindset — you genuinely care about creating a great experience for everyone in the office.

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

If you need assistance or an accommodation due to a disability, please email us at [email protected] . This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

Hybrid work:

At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.