Engagement and Communications Officer WCC621796

Job Details:

Salary range: £33,291 - £42,861 per annum. Salary negotiable depending upon experience
Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP
Hours per week: 36
Contract type: Permanent
Closing date: 6 August 2025
Interview date: Week commencing 18 August 2025

About Us:

THE EXTRAORDINARY STORY OF THE POWER OF LISTENING

Regeneration, Economy and Planning in Westminster City Council is a world of extraordinary stories, where little things can have a huge impact on people’s lives.

Take Mitin, our Head of Estates Services. Mitin’s team is responsible for cleaning, gardening and bulk refuse removal across several housing estates where many of our residents require a greater degree of assistance. It’s not just about keeping our blocks and estates shipshape, it’s about human contact and letting residents know that we care.

Mitin’s team contribute to our Smart City commitment and make full use of new technology to help track and solve problems such as fly tipping and graffiti. But what many residents value most is his ability to listen. For example, when residents were telling him about carrying out gardening improvements and the positive impact that it has on their wellbeing, he and his team engaged with residents, working closely with them to give them garden areas they could be proud of and a vibrant community.

Mitin is immensely proud of the relationships he’s built with residents, not only because it helps them feel proud of where they live in a greener and cleaner city, but because it makes him proud of where he works.

The Role:

As an Engagement and Communications Support Officer, you can make your own contribution to Westminster’s success. This is an opportunity to support one of the council’s most high-profile infrastructure programmes – the future of the Pimlico District Heating Undertaking (PDHU) – by helping to deliver inclusive, well-planned and transparent community engagement.

Reporting to the Engagement and Communications Lead, you’ll help operationalise the PDHU engagement strategy – building and maintaining trusted relationships with residents, businesses, local groups and other stakeholders. Comfortable working with a range of people – from local residents and community groups to technical teams and delivery partners – you will have to support engagement activity that can potentially involve sensitive or emotive topics. Your work will help ensure that those affected by changes to the PDHU are well informed, able to participate fully, and feel their voices are heard.

You’ll help deliver a variety of engagement activities, including inclusive resident meetings, consultation events and accessible communications. You’ll contribute to presentations, newsletters and digital content in collaboration with the Strategic Communications team, and support the team in responding to stakeholder queries, complaints and Freedom of Information requests.

Working across council departments, you’ll align messages and maximise opportunities for engagement, acting as a link between the programme team and the wider community. You’ll also take an active role in organising and supporting engagement with underrepresented groups, helping to remove barriers to participation and ensuring accessibility for all, including those with disabilities or language needs.

With a calm and professional approach, you’ll support the tracking of engagement activities, gathering feedback and preparing summary reports for senior leaders and Cabinet Members. You’ll help capture “you said, we did” outcomes that demonstrate how community input is shaping the programme.

This is a fast-paced and rewarding role in a team where your contribution will be visible and valued.

Please refer to the for more information.

About You:

You are an organised and people-focused professional with a proven ability to support the design and delivery of effective engagement and communications strategies. You bring experience working in complex, high-profile environments – particularly within local government, housing, regeneration or infrastructure – and are confident engaging with a broad range of stakeholders, including residents, community groups, and local partners.

You have a track record of working with diverse communities, with a strong understanding of how to make engagement inclusive and accessible to underrepresented and marginalised groups. Your approach is adaptable and creative, drawing on both digital and traditional communication tools – including websites, newsletters, and social media – to ensure messages reach and resonate with varied audiences.

You are confident in supporting stakeholder engagement activity, whether helping to organise inclusive public meetings, facilitating workshops, or tracking and responding to stakeholder queries. You have excellent written and verbal communication skills, with the ability to draft clear, user-friendly materials and contribute to data-informed reports.

You also have the analytical skills to review engagement data, extract insight, and support the continuous improvement of strategies and activities.

You are collaborative and relationship-driven – able to work across teams, build trust with partners and colleagues, and maintain a positive, professional approach even when dealing with sensitive topics or differing views. Flexible when needed, you understand that there might be an occasional need to support community events or consultation activity outside the usual 9-5 and are willing to work around it.

Most importantly, you will be passionate about communication, community and making a difference. You’ll ensure that local voices and residents are always informed and involved in infrastructure projects. This is your chance to truly improve people’s lives while gaining invaluable hands-on experience in public sector engagement.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe. 


At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit 


As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.


The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.