Client Executive

Job Description

About Toluna

Toluna is the global research and insights leader that enables businesses to make smarter, data-driven decisions – faster. For 25 years, we have partnered with the world’s leading brands, delivering transformative impact through our advanced technology platform, comprehensive solution portfolio, expansive global first-party panel, and world-class team of leading research experts. Since 2019, we’ve made significant investments in artificial intelligence to enhance automation, accelerate insight delivery, and unlock deeper understanding at scale. With 40+ offices worldwide, Toluna operates in 70+ countries, redefining the future of insights. Learn more at

Purpose of the role

Provide support to sales team; Handle administrative tasks to allow the sales team to focus on selling activities; Collaborate with sales and other departments to achieve best outcome for clients. Specific tasks include:

• Ensuring quotes/bids to orders are processed in a timely manner so that there are no missed opportunities.
• This includes project feasibility assessment, pricing & generating contracts
• Managing invoice schedules and requests with finance

Responsibilities & Performance Indicators

1) Seamless support

• Support sales team in day-to-day activities such as:

• Participate in client discovery/project requirement calls.

• Brainstorm with reps on solutions for client requirements.

• Work on providing multiple options of bundle/license package pricing.

• Providing accurate & timely costs for all adhoc projects / client briefs

• Run Incidence Rate checks for clients

• A strong customer service orientation towards client first to ensure overall success.

2) Attention to detail and ability to problem solve

• Accuracy, time management and ability to work under tight timelines.

3) Collaboration with Internal teams

• Strong communication and interpersonal skills to work across teams.

• Maintain accurate information internally and externally for client use i.e. Clients contracts, credit usage and tracking where required.

Required Experience

• Microsoft Excel & PowerPoint proficiency essential
• 1-2 years of experience in a B2B environment (preferred but not essential)
• Ability to thrive in fast paced environment with the need to prioritise effectively and react in a timely manner to client demand.
• Proficiency in advanced applications of CRM tools such as Salesforce.com (desirable but not essential)
• Knowledge of the Market Research industry and how clients in this space work (i.e. their challenges) is desirable but not essential.

Skills

• Excel Proficiency: ability to create formulas and percentage calculations.
• Mathematical Skills: Basic maths proficiency, ability to calculate percentages and interpret data.
• Ability to work accurately in a fast-paced environment.
• Consultative Approach: Positive attitude and ability to provide a tailored approach to client request, using your knowledge to create custom solutions.
• Communication: Strong verbal and written communication skills to interact effectively with clients and internal teams and ability to articulate the Toluna value proposition
• Detail-Oriented: Accuracy in logging information, preparing bids, and invoicing.
• Demonstrated ability to take initiative and work independently, as well as in a team environment.
• Success-driven with the ability to be flexible and self-motivated.
• Growth mindset to continuously develop skills and knowledge including participating in Toluna training as required.

Our Values:

Acting with Ownership: Demonstrating individual accountability

Bringing a Forward Mindset: Being action-oriented, bold & entrepreneurial

Collaborating with Curiosity: Exhibiting teamwork through togetherness

Discussing openly, committing jointly: Sharing your views openly

Embracing Empathy: Being egoless & caring

What we Offer:

At Toluna, we’re all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you’re passionate about making an impact, we’d love to have you on board.

• Competitive salary package
• Annual bonuses
• Medical Insurance
• Life insurance
• Work from home

Join our global team. We welcome big thinking and reward great work.