ASB Coomplex Case Officer

We're working with a busy housing service to recruit an experienced and resilient ASB Complex Case Officer. This role focuses on tackling serious and persistent cases of anti-social behaviour (ASB) across the borough, supporting residents, improving community safety, and ensuring compliance with legislation and council policy.

You'll be responsible for investigating and managing complex ASB cases from start to finish, working collaboratively with internal teams, external agencies, and enforcement partners to achieve positive outcomes for residents and communities. This is a key position within the wider Housing and Community Safety team - ideal for someone confident, empathetic, and highly organised, with a strong understanding of housing law and enforcement tools.


The Role
- Manage a caseload of complex and high-risk ASB cases, including harassment, domestic abuse, hate crime, and community safety concerns.
- Conduct detailed investigations, gathering witness statements, evidence, and maintaining accurate case records in line with data protection and legal requirements.
- Work closely with housing officers, tenancy enforcement, police, social services, and community partners to coordinate multi-agency action plans.
- Use a range of enforcement tools and powers under the Anti-Social Behaviour, Crime and Policing Act 2014 - including injunctions, closure orders, and possession proceedings.
- Prepare and present cases at court, working closely with legal teams to ensure robust and timely action.
- Support and safeguard vulnerable victims and witnesses, providing clear advice and updates throughout the case process.
- Promote early intervention and prevention through mediation, support referrals, and partnership working.
- Monitor and analyse ASB trends, identifying hotspots and contributing to community safety strategies and policy improvements.


Key Requirements
- Strong track record in managing complex ASB cases within a local authority, housing association, or police partnership setting.
- Excellent knowledge of relevant legislation, including the Housing Act 1985/1996, ASB, Crime and Policing Act 2014, and related case law.
- Experience preparing legal documents, witness statements, and evidence for court.
- Confident communicator with the ability to influence and engage residents, partner agencies, and enforcement bodies.
- Ability to manage sensitive cases involving trauma or safeguarding concerns with discretion and empathy.
- Proven collaboration skills and experience working as part of a multi-disciplinary team.
- High attention to detail with strong organisational and case management skills.
- A full UK driving licence and access to a vehicle is desirable.


How To Apply
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.


Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market.
For more information, call Zubair at Carrington West on (phone number removed)
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us