Catering Strategy and Project Development Manager - Tottenham Hotspur Stadium

Catering Strategy and Project Development Manager - Tottenham Hotspur Stadium

• £65,000 Basic
• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH’s and an additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during the first year back
• Competitive and supportive family benefits
• Day off for baby's 1st birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

Overview:

We are seeking an experienced and dynamic Head of Projects and Development to join our team, based at the prestigious Tottenham Hotspur Stadium. This role will be pivotal in driving the continuous evolution of our catering offerings to support revenue increases, profitability, and maintain our position as best in class. The candidate will work closely with both the catering team and our client, Tottenham Hotspur, to deliver innovative and high-quality services.

In addition, it requires an excellent communicator at all levels, and the ability to work at pace on multiple projects without compromising quality or compliance. This role is also required to develop strong working relationships within the team as well as with all key stakeholders; both internally and externally.

A passion for detailed planning is a key role in delivering our vision of the ultimate guest experience.

Role Purpose

You will be responsible for the key areas below (amongst other general responsibilities).

• Project Management: Oversee the planning, execution, and completion of all catering-related projects within the stadium, ensuring they are delivered on time, within scope, and within budget. This includes coordinating with suppliers, contractors, and other stakeholders.
• Strategic Development: Collaborate with both the Catering team and Tottenham Hotspur to identify and implement innovative catering solutions that enhance the customer experience, drive sales, and improve profitability. Conduct market research and analyse trends to stay ahead of the competition.
• Stakeholder Engagement: Act as the primary liaison between Levy and Tottenham Hotspur, ensuring alignment of goals and effective communication across all levels of the organisation. Regularly report on project progress and outcomes to senior management and the client.
• Financial Oversight: Monitor and manage project budgets, financial performance, and return on investment, ensuring all projects contribute to the overall financial health of the catering operations. Prepare financial reports and forecasts for review by senior management.
• Quality Assurance: Ensure all catering services meet the highest standards of quality, safety, and customer satisfaction. Implement and maintain quality control processes and procedures to ensure consistency and reliability in service delivery.
• Compliance: Ensure all projects adhere to relevant regulations, standards, and best practices in the catering and hospitality industry. Stay informed about changes in legislation and industry standards and update practices accordingly.
• Entrepreneurially minded - strong understanding of how the business works at different levels in support of creating new avenues in which the businesses can grow and be best in class within the industry
• Translate vision and strategy clearly, ensuring that tactical business plans exist for each project aligned with client vision
• Showcases industry trends in line with Levy UK strategy and venue vision
• Conduct regular and detailed project reviews with operational leads
• Work in conjunction with the assigned design team and consultants to ensure vision is achieved
• Nurtures client relationship for projects, concepts, and future thinking.
• Maintain and develops strong client relationships at all levels and disciplines

Sustainability:

• Passionate about climate actions and sustainability
• Ensuring that we are operating in accordance with our Net Zero goals supporting with innovative new ideas, and opportunities to reduce our carbon footprint

Person Specification:

• Exemplary communication skills and ability to liaise with all levels of employees
• Able to self-manage and self-discipline
• Minimum 2-3 years’ experience in a similar or key supporting role
• Have experience in large venue operations and understanding on commercial outputs
• Passionate about Stadia, Arena and Confex operations
• Passionate about food, beverage and consumer experience
• Knowledgeable about industry trends, innovation, and keen eye for design
• Be comfortable working under pressure, handling multiple tasks and prioritising as needed.
• Have excellent written and verbal skills with high standards of grammar, punctuation, and spelling.
• Structured and approachable man management skills
• Be a self-starter, highly organised and comfortable working both autonomously and within teams.
• Be a person who enjoys collaborating with colleagues and can build and maintain strong relationships across a diverse range of stakeholders.
• Project Management qualification ideal

Who we are:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sports, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions - it’s what we do and it’s what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.

Focused on ‘doing the right thing’ for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

We collaborate with some of the UK’s most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

About you:

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.