Customer Experience Host

Permanent | Full role training provided | No veterinary experience required

The role

We're looking for a Pickles Host to give our members and their pets an unparalleled experience at our Fulham High Street veterinary practice.

You'll be the warm, welcoming face people and pets see the moment they arrive. Your job is to make every member feel at home, create a delightful visit for them and their animals, and provide friendly digital support — helping members with our app, bookings, and membership questions.

This is a non-clinical role, but a love of dogs and cats, big and small, is essential. After all, we're the vet your pet would choose.

What you'll do

• Greet members and their pets and make them feel instantly at ease
• Create a calm, friendly, memorable experience throughout every visit
• Support members with digital tools — bookings, our app, and membership queries
• Keep the space welcoming, organised, and running smoothly
• Give plenty of cuddles to our visiting dogs and cats
• Get stuck in and help us refine and improve how we do things

Who we're looking for

You're a natural extrovert — friendly, engaging, and brilliant at putting both people and animals at ease. You're client-centric, with real flair and warmth when you communicate. You're organised, confident with technology, and have a keen eye for detail.

You don't need any veterinary background — we'll provide all the training and support you need. What matters is a genuine passion for delivering outstanding experiences.

You'll also share our beliefs:

• Always striving to provide the best experience
• Creating space for the things that matter
• Believing in continuous improvement
• Learning from mistakes in a supportive, blame-free environment
• Delivering the best veterinary experience

About us

We believe veterinary colleagues, pets, and owners are underserved by the status quo. Our membership approach and clinic design give our team the time and capacity to deliver a genuinely new experience and a higher level of care.

That belief extends to our people, too. We're committed to giving you support and a working environment like no other. We're on a mission to create the future of veterinary and pet health care — for everyone involved.

What we offer

As part of an ambitious, growing company, you'll have real opportunities to develop and take on wider roles over time. We're a curious team that embraces new ideas, so whatever you bring, we want to hear it.