Chief Operating Officer (COO) - Pet Scale-up

Chief Operating Officer (COO)

Location: Remote, based in the UK or US

Package - $100,000 to $150,000 per annum

We're looking for a proactive, hands-on COO to help scale our fast-growing DTC pet brand. With every purchase we’re helping shelter dogs in need.

As our COO, you'll be the engine behind our operations - spotting bottlenecks before they become

problems, making sure our team is aligned, and ensuring the business runs like a machine.

What You'll Do

• Identify and fix fires fast: You're someone who spots issues before they escalate - and solves them immediately.

• Own operations: Oversee and guide our supply chain manager and customer service manager, ensuring they hit their targets and stay focused.

  Ensure team clarity and accountability: Make sure every team member knows their role, responsibilities, and KPIs. You’ll streamline team processes and make sure we stay organized as we grow.

• Keep us on track: Make sure department goals align with company-wide growth targets and that nothing slips through the cracks.

• Drive operational excellence: Improve systems, processes, and internal communication to keep the business running at peak performance.

Who You Are

• 2+ years experience in leading operations at a DTC brand doing $10M+ in annual revenue

• A self-starter who thrives in a fast-paced, high-growth environment

• Obsessed with clarity, systems, and execution

• Calm under pressure with a "get it done" mindset

• Experienced managing remote teams and cross-functional departments

Needed:

• Experience scaling operations from 8 to 9 figures for other Ecom D2B brands

Bonus if you have

• Experience with tools like Monday.com and Gorgias

🧭 COO SUCCESS LOOKS LIKE:

• Every team knows what they own, what success looks like, and how to hit it

• Operations run without chaos - even in peak season or new launches

• The CEO can focus on growth, product, brand, and vision

• Company hits yearly revenue and profitability targets without burning out

🔥 1. Fire Prevention > Firefighting

I don’t just want someone who reacts well - I want someone who sees problems coming and solves them before they impact growth.

This includes:

• Fixing weak supply chain links before stockouts happen

• Spotting underperforming team members or agencies early

• Noticing when marketing ops, CS, or product are misaligned

📊 2. KPI-Obsessed & Outcome-Driven

A great COO knows what levers to pull. They don’t drown in dashboards - they own a handful of north-star KPIs and ruthlessly align people, systems, and tools to hit them.

They ask:

• Are CAC and inventory turnover balanced?

• Are we spending too much time on things that don’t move revenue?

• Is each department driving its own OKRs or just busy?

🧠 3. Strategic Operator, Not Just a Task Manager

This is the phase where you build your leadership team and transition from doing → managing → leading .

Your COO should:

• Build systems that scale, not just patch holes

• Map out org structure that can grow with the business

• Hold leaders accountable without micromanaging

🤝 4. Knows When to Roll Up Sleeves & When to Delegate

From 8 to 9 figures, you're still in the messy middle. You need someone who:

• Can lead a meeting with logistics partners at 9am

• Jump into a CS system to solve a refund crisis at 10am

• And review org structure for Q4 hiring by noon

They need to be ruthlessly efficient and deeply operational —but also know how to scale themselves out over time.

🚀 5. Has Done It (Or Helped Do It) Before

I’d only hire someone who’s been inside an 8 or 9-figure brand and:

• Scaled teams (not just managed existing ones)

• Built cross-department accountability

• Handled messy supply chains and optimized margin across ops

• Knows what systems break at each stage of growth - and how to fix them fast

✅ The COO Would Be Responsible For:

• Supply chain & fulfilment

• Customer service

• Cross-functional team structure

• Weekly KPI tracking and reporting

• Spotting & solving friction that limits scale (internally or externally)

We’re not hiring a coordinator. We’re hiring the glue, compass, and pressure relief valve for our entire company.

Benefits

• Fully remote, ideally based in the UK or US

• Package - $100,000 to $150,000 per annum

• Opportunity to earn a stake in the business long term

• The chance to work with (and build) one of the fastest growing companies in the US!

If this sounds like you then hit apply or email Sam on [email protected] to find out more!