Project Manager - International Technology (UK)

Overview: The Project Manager - International Technology drives the delivery of regional technology initiatives to support restaurant ops, digital platforms & enterprise strategy.

Project Delivery & Execution


• Lead the end-to-end management of technology projects across Europe, by planning through implementation and post-launch evaluation.


• Reports directly to the Head of Technology, ensures projects are executed on time and on budget.


• Develop detailed project plans, schedules, budgets, and resource allocations.


• Coordinate cross-functional stakeholders including IT, Operations, Digital, Marketing & Finance.

Technology Implementation


• Oversee deployment of restaurant and enterprise technology systems including POS, CRM, loyalty, digital ordering, and back-of-house platforms.


• Ensure seamless technology rollout for new restaurant openings and market expansions.


• Support technology lifecycle management, ensuring stability, scalability, and compliance.


• Partner with vendors and internal support teams to deliver high-quality implementation and training.

Team & Culture


• Ensure all project activities adhere to corporate governance, cybersecurity, and GDPR compliance standards.


• Manage change control processes, documentation, and post-implementation reviews.


• Contribute to continuous improvement of project delivery methodologies and tools.


• Track and report progress against KPIs and communicate status to senior leadership.

Stakeholder Management & Collaboration


• Build strong relationships with business partners, franchisees, and regional teams to align technology solutions with operational needs.


• Act as the primary liaison between European project teams and global technology functions.


• Support vendor evaluation and contract management in collaboration with procurement and legal teams.

Qualifications


• Bachelor's degree in IT, Business, or related field is preferred.


• PMP or Agile certification preferred.


• 7+ years of experience in project or program management, preferably within restaurants, or hospitality technology environments.


• Proven success delivering multi-market technology projects across the UK.


• Strong understanding of PM methodologies (Agile, Waterfall, or hybrid).


• Familiarity with data privacy, cybersecurity, and GDPR compliance.


• Demonstrated ability to lead cross-functional teams and vendor partners.


• Excellent communication, organizational, and stakeholder management skills.