Customer Journey Team Support
- Provide administrative support to the Customer Journey Team, ensuring tasks are completed efficiently.
- Assist in managing customer queries and escalating issues to the appropriate teams when necessary.
- Maintain accurate records and documentation to support team operations.
- Coordinate with internal departments to streamline processes and improve customer satisfaction.
- Support the preparation of reports, presentations, and other materials as required.
- Monitor and update customer information in the database, ensuring data accuracy.
- Help implement strategies to enhance the overall customer journey experience.
- Contribute to team meetings and provide input on process improvements.
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