B2C Sales & Renewals Executive
💷 £31,500 Commission
📍 London | Hybrid (60/40) We’re partnering with a values-led, fast-growing full-fibre broadband provider that’s transforming connectivity across London. With a mission to deliver GigaFast speeds directly to homes and businesses, this organisation is building a better-connected city and enabling the communities it serves to thrive. 🌟 About the Role
As a B2C Sales & Renewals Executive , you’ll play a key role in delivering a seamless customer experience across the full sales and renewal journey. You’ll handle a mix of inbound and outbound calls, manage customer email enquiries, and ensure every interaction is accurate, professional and customer-focused. This role is ideal for someone who enjoys building relationships, thrives in a fast-paced environment, and takes pride in getting the details right. 🔧 What You’ll Be Doing
- Proactively contacting prospects and existing customers to convert pipeline opportunities, manage renewals and identify upsell potential
- Handling inbound customer calls relating to sales, renewals and retention
- Managing customer email communications clearly and efficiently
- Owning the full renewal lifecycle and ensuring customers are informed in advance
- Processing sales orders and renewals accurately, maintaining strong CRM data integrity
- Building trusted customer relationships through personalised support
- Collaborating with Sales, Customer Support, Marketing, Billing and Product teams
- Tracking and reporting on key sales, renewal and customer satisfaction metrics
- Upholding high standards of professionalism across all customer interactions
- Experience in a sales, customer service or customer-facing role
- Excellent verbal and written communication skills
- Strong organisational skills and attention to detail
- Ability to manage multiple priorities confidently
- Comfortable working independently and as part of a team
- Experience using CRM systems and Microsoft Office
- A customer-first mindset with a focus on long-term relationships
- Experience with renewals, upselling or account management is a plus
- £31,500 base salary commission
- 25 days annual leave plus public holidays
- Pension scheme
- Health plan
- Employee discounts and assistance programmes
- Cycle to Work scheme
- Hybrid working with flexibility built in
You’ll be joining a company guided by four core values: Fair, Excellence, Resilience and Fast . It’s an environment where people are supported, trusted and encouraged to grow, while making a real impact across London.
Recommended Jobs
Year 4 Teacher - Sutton
We are seeking an enthusiastic, motivated, and dedicated Year 4 Teacher to join a welcoming and inclusive primary school in Sutton, starting ASAP. This is an excellent opportunity for a teacher who e…
Year 5 Teacher - Good School - Croydon - January 2026 Start
Why apply: a creative, high-impact Year 5 Teacher role that starts January 2026 , based in a friendly Good primary school in Croydon . This Full-Time Year 5 Teacher post is for a practitioner…
Restaurant Manager (Hiring Immediately)
As Restaurant Manager at Britannic Explorer, a Belmond Train, you are part of a team responsible for all aspects of the restaurant’s day-to-day operation and for maintaining the highest standards of …
Geography Teacher - Fieldwork Focus - Barking & Dagenham
Geography Teacher – Lead Local and Residential Fieldwork in a Supportive Community School – Barking & Dagenham A supportive , community-oriented secondary school in Barking & Dagenham is see…
Quality Assurance Manager
Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over …
Chef
Reach for Remarkable Chef – Cook with Passion, Lead with Purpose! Location: Tower of London Guardroom, London EC3N 4AB Pay: £15.75/hour | Hours: 22/week, Weekends (Saturday & Sunday) …
Sampling Legends Required - Part time work
Sampling Legends required! INTRODUCING LOVE CORN The UK's Fastest Growing Snack Brand ❤ In life and in snacks, it's all about finding love in the simple things! LOVE CORN is a delicious crun…
Part-time Housekeeper in West Hampstead, London, Job ID J200DC
This lovely family in West Hampstead, London, is looking for a Part-time Housekeeper to maintain their property. All general Housekeeping duties are required in this role. They are looking for an exp…
Part-Time Nanny-Housekeeper in KT3, Job ID J1D33FR
This lovely family based in New Malden, London, is looking for a Part-time Nanny-Housekeeper to maintain their house organised while taking care of their 2 school-aged children. All general Nanny-Hou…
Finance Manager
Finance Manager - eClarity Rewarding Salary + Benefits Fully Remote – UK based We've partnered with the exciting ecom finance agency, eClarity, as we search for a Finance Manager to join…