Parking Project Manager

Job Category : Parking

Location :London Borough of Hillingdon

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00
Salary: £400.00

The Parking Projects Manager is responsible for the delivery of a number of transformational Parking Services projects, including development and implementation of relevant policies, and the development and implementation of a parking strategy for the Council. The post-holder will be expected to work across a range of departments, reporting to individual sponsors, and managing different stakeholders. Successful delivery of the portfolio will be a key part of achieving Hillingdon’s transformational and improvements to the service.

A. Job Description

1. Resident & Community Contribution

• To demonstrate understanding of the Council’s Customer Care Standards and ensure that these standards are met in order to deliver the Council vision of ‘putting our residents first’.

2. People Management

• No direct supervisory responsibility however may be requirement to assist in support of peers.

3. Operational Service Delivery

• Deliver relevant projects, often of a highly complex and sensitive nature, by allocating resources within an agreed budget, managing project teams where appropriate, taking decisions to ensure the delivery of agreed outcomes, and ensuring effective dialogue with and between senior officers and other stakeholders.

• Work with other project managers and service managers to ensure that dependencies with other major change projects and business as usual work are understood, mapped and managed.

• Identify and manage risks, issues, assumptions and dependencies as they effect the Portfolio and wider organisation, working with the service to coordinate a comprehensive response.

• Direct the work of cross-functional and/or project teams, where these are in place, balancing the competing demands of different projects and prioritising workloads accordingly. Negotiate with suppliers and sub-contractors where necessary.

• Lead and act as a champion for relevant projects, ensuring staff are aware of intended objectives, outcomes and benefits.

• Work with the Head of Service to develop and deliver communications and engagement plans for relevant projects with internal staff, as well as with external partners and stakeholders.

• Support and participate in meetings, networks, and communications mechanisms that maximise the understanding of relevant projects.

Project Management qualification (e.g. PRINCE2, Project Management Professional, Agile, or equivalent)

2. STATUTORY or ROLE SPECIFIC REQUIREMENTS

Ability to work flexibly to meet the needs of the business including occasional working outside of usual hours

3. EXPERIENCE

Experience of successful delivery of major change projects in local government Parking Services environment.

Experience of working at a senior and complex level to manage and coordinate strategic projects.

4. KNOWLEDGE & SKILLS

Knowledge of innovative approaches to transforming services in local government and their practical application.

Highly developed inter-personal skills, including the ability to empathise with others and to influence, negotiate and persuade peers and more senior stakeholders to pursue desired courses of action that will help deliver projects, enhance services and fulfil corporate priorities.

Highly effective and persuasive in both written and verbal communication at all levels, using a variety of communication styles.

Ability to apply project management techniques to manage projects efficiently and effectively with a variety of stakeholders.

Ability to identify creative, realistic solutions to problems and deal appropriately with issues which may be controversial or sensitive.

Ability to prioritise competing demands in a heavy workload under intense and diverse pressures, delivering multiple projects simultaneously.

Ability to lead and secure commitment from staff who aren’t direct reports, and motivate them to succeed.

Ability to work in partnership with contractors to deliver transformational change

5. COMPETENCIES

Respectful

Putting Our Residents First’. Delivers the Customer Care Promise; is welcoming and helpful.

Treats all customers and colleagues with dignity and respect according to their individual needs.

Takes responsibility for own development and wellbeing. Encourages constructive feedback and is self-aware of own strengths, wellbeing and development needs.

Demonstrates active listening skills, shows compassion and takes ownership.

Collaborative

Adopts a ‘One Council’ approach to service delivery.

Works towards Council’s vision and priorities. Actively listens and contributes to team meetings and decisions.

Actively participates in learning activities and applies new knowledge and skills in the workplace.

Efficient

Gives clear information about service standards and timescales.

Plans, prioritise & organises workload to meet deadlines. Is quality orientated and accepts responsibility for outcomes (positive and negative).

Solution focused, challenges existing practices and suggests new ways of doing things.

Shows Integrity

Aware of Local Government purpose.

Considers financial implications of service delivery. Cost-conscious, aware of budgetary controls and escalates decisions where appropriate.

Open & Honest

Willing to try new things, accepts responsibility and learns from own mistakes.

Remains positive and engages with change and service improvement.

Remains open-minded to new ideas.

To be open and honest.