Learning & Capability Professional

Locations

London, Birmingham, Manchester and Bristol 

Why this job matters

Learning & Capability Professional supports activities associated with scoping, design, deployment of products including preparation, co-ordination and analysis, curation, content management and build of assets and resources to support product design and engagement.

A strong focus on customer centricity is essential for this role, to ensure that all learning, leadership and capability products address business challenges and drive sustainable value for BT Group.  

What you’ll be doing

• Contributes to the design and deployment of quality, innovative and thought-provoking learning interventions to support individual and business performance and enhance colleague experiences across BT Group.
• Facilitates communication and collaboration with internal subject matter experts, external suppliers and Learning & Capability specialists ensuring design solutions are supported by appropriate resource and subject matter expertise.
• Makes recommendation on the best use of existing content and curriculum for any new design requirement to maximise value from existing content offering ahead of designing new.
• Supports in the ongoing evolution of L&D ways of working (systems and processes) to improve the efficiency and effectiveness of learning design and overall function.
• Proactively searches and uses emerging learning practices and technologies to continuously improve design and development practices and their effect on business.
• Curates and builds formal and informal digital learning content to meet local, functional and business needs driving a digital first approach to learning design.
• Can work as part of an agile delivery squad in agile ways of working, supporting the end to end design, build and run of the Learning & development products.

The skills you'll need

• Learning Design, including Digital: Expert at designing and developing learning interventions using best practice methods, including digital solutions, to create efficient and effective learning experience.
• Learning Evaluation: Defines, measures and interprets learning impact in relation to the organisation’s performance objectives or expectations using a range of quantitative and qualitative methodologies.
• Learning Technologies: Expert in Learning Technology best practice to choose and implement appropriate technologies to achieve optimal learning outcomes.
• Learning Needs Analysis / Training Needs Analysis: Determines the gap between the existing skills, knowledge and abilities and those desired for a particular role or activity.
• Blended Learning: Combines online educational materials and interaction online with traditional place-based classroom methods.
• Content Curation: Gathers, verifies and adds meaning to content to serve a defined objective using digital tools and manual techniques.
• Stakeholder Management: Organises, monitors and improves relationships with stakeholders.

Benefit

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.