Product Expert (Porsche Pro)

As a Porsche Product Expert, you’ll be a key resource to the Porsche Centre, ensuing our customers and team members are fully educated on our product range, their features and technologies. You will deliver an unsurpassed customer experience by helping our customers make informed decisions through product demonstrations, consultations and personalised guidance by ensuring accurate product information and exceptional service - ultimately driving product adoption or continued ownership.

Responsibilities:

• Be the Centre expert for Customer queries in any medium regarding the usage and function of Porsche products, including, but not limited to:
• Porsche Car Connect (PCC)
• Porsche Telematics
• Apple Car Play
• Personalisation Options
• Vehicle Products and Features
• Provide expert level product support to customers and the sales team, being the contact person, for customers during vehicle ownership in instances of technical or troubleshooting issues
• Support the sales team with product demonstrations
• Pro-actively offer every customer a second hand-over – either in the showroom, customer’s home / work or through a digital platform/video call
• Ensure all Centre staff are up to date on the latest and future product information/technological developments and that their knowledge is of a high standard.
• Fully maintain accurate data relating to customers as appropriate, updating internal systems
• Develop a good knowledge and understanding of all competitive products and dealerships to provide better insight to customers and management.
• Support the Porsche Centre with various marketing activities and events

Requirements

Preferred Skills/Experience

• Full Driving Licence
• Passion for cars and the ability to quickly learn about vehicle specifications and technology
• Proven experience in delivering excellent customer service and responding to customer queries across various platforms
• A friendly and approachable demeanour, with strong communication and interpersonal skills
• Team orientated mindset
• Comfortable using technology including tablets, CRM Software and vehicle infotainment systems
• Good IT skills (Microsoft office suite, CRM database)

Desirable Experience

• Previous experience in a high value retail market.
• Experience of working in a large franchised automotive dealership
• Familiarity with electric vehicles and emerging automotive technologies

Benefits

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. 

In return, we offer: 

• Basic Salary of £29,390 per annum
• Bonus of up 10% per annum paid monthly
• Option of a VW Group Vehicle at a preferential leasing rate
• 33 days holiday per year, with extra days for long service
• Fixed hours each week - Monday to Friday 8.00am to 6.00pm (1 day off in the week) and every Saturdays 9.00am to 5.00pm
• Dedicated mental health champion
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• DC Pension Scheme
• Employee Assistance Program - support and advice on issues impacting your wellbeing

Centre

Porsche Centre East London is located opposite Gallions overground train Station (DLR) which you can easily reach from Custom House (Elizabeth Line). With free onsite parking and a short walk to Co-op and Starbuck. It’s also a five-minute walk from SportsDock – multi-use sports complex and Galyons Royal Dock – offering coffee shops and restaurants.

Company

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.